For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.

• A commitment to work-life balance with:
  • 12 accrued vacation days per year
  • 12 accrued sick days per year
  • 14 paid holidays, including Your Birthday!
  • Sick Bank allows employees to donate sick time to other employees with a serious health condition
  • Flex schedule available for most positions
• Employer-sponsored health, dental, and vision insurance with two PPO medical and Dental plans. Costs for employee per pay period (bi-weekly)
  • BCBS PPO Plans
    • PPO Gold premium = $6.87
    • PPO Platinum premium = $42.28
  • Dental Plans

• PPO Low = $1.14
• PPO High = $5.81

• 401k program with up to 3% employer match starting immediately
• Employer-paid basic life insurance valued at $50,000
• Employer-paid Short-term disability
• Voluntary Life and AD&D, Long-term disability
• Flexible Spending Accounts for healthcare and dependent care
• Student Loan Forgiveness Programs
• Employee Assistance Program with in-person counseling options

• Greet visitors, clients, and vendors to the agency and direct them to the appropriate staff person.

• Scan ID or Ryan White card for all visitors.

• Ensure new Ryan White cards are scanned in and linked to the eligibility section in Apricot.

• Update or create new “Client Intake” records in Apricot.

• Ensure Client Intake’s forms are updated annually.

• Ensure confidentially form is signed by all persons as needed.

• Distribute food pantry numbers for the Food Pantry Program.

• Aid the Food Pantry program as assigned.

• Create purchase orders for office supplies and bus/gas card purchases.

• Maintain an organized and clean work area/ environment.

• Prepare fresh coffee daily and maintain coffee inventory.

• Input client check-in information into the client intake record.

• Process external Apricot referrals and distribute them to the appropriate program in Apricot.

• Distribute electronic faxes to staff

• Administer Client Support surveys to ensure client services satisfaction.

• Accept donations and disperse donation receipts- Collaborate with Finance on proper protocol.

• Distribute and sort incoming and outgoing mail.

• Receive rental payments at the beginning of each month from clients. Make a copy for the client, scan payments to a contact in the Housing department and take the payments to Finance the day payment is received.

• Ensure client contraception is stocked and maintained (review expiration dates periodically).

• Complete data entry projects as assigned to assist with grant requirements.

• Create flyers pertaining to office closures and board meetings.

• Make sure the bulletin board is updated with information pertaining to events, services, and available FFA job positions.

• Perform essential data entry functions for medical transportation services in multiple data systems.

• Process Lyft/Uber ride requests, perform data entry reconciliation for the medical transportation program; maintain the missed rides for Uber/Lyft.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Other duties and responsibilities as assigned.
• Participate in weekly or biweekly coaching sessions with supervisor.
• Assist Wellness Support Specialist with REC coverage during breaks, lunch, and absences.

SUPERVISORY RESPONSIBILITIES:

• High School Diploma
• Good strategic/critical thinker, self-starter, goal-oriented
• Excellent verbal and written communications
• Proficient in Information Technology and electronic record keeping
• Available to work Monday- Friday 8:30am- 5:00pm at the main office location- Hybrid schedule unavailable for this position due to role requirements.
Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment
• - with particular attention to detail and organization
• Strong relationship-builder both with team and clients (internal and external)
• Competence in Excel and other Microsoft applications as well as Adobe
• Competence in Sharepoint and other applications

• Regular and predictable attendance is necessary
• Maintain confidential information and adhere to all Friends for Life policies and procedures regarding Protected Health Information (PHI)

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. Itis not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

• Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
• Must be able to interact with everyone in a friendly, helpful manner.

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones and other office equipment.
• Requires ability to sit for extended periods.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic local travel.