Adoption Coordinator

Founded in 2002, Friends For Life introduced the no-kill shelter model to Houston – saving animals regardless of their breed, age or condition. Houston-grown, we’re here to help our neighbors care for the pets they love. We save animals regardless of their origin, breed, age or condition. Many shelters refuse strays, animals from private citizens, or even entire breeds. Instead, we are guided by a simple principle: Every Animal Matters.

We’re not finished until every animal has a safe home. Until then, we'll be innovating, improving, and tracking results to discover the most potent methods for saving lives, and we're in search of a vital team member to become a part of our unwavering mission to make animal lives better.

We are currently seeking an Adoption Coordinator to join our team.

Under the Adoption Manager’s direction, the Adoption Coordinator executes the Friends For Life (FFL) Adoption Program. This position is full-time (40 hours per week) and includes weekends.

Primary Duties & Responsibilities:

· Screen pet adoption applicants to ensure compliance with FFL’s adoption criteria.

· Train volunteers to screen potential adopters.

· Distribute Adoption Counseling work to Adoption Counselor Volunteers

· Familiarize self with all FFL animals through personal interaction with animals and/or fosters.

· Collaborate with various FFL experts as needed to coach adopters on appropriate pet stewardship.

· Pair FFL animals with approved adopters based on adopters’ experience and stated criteria, and with animal’s history and needs.

· Familiarize self with Shelterluv

· Schedule Meet and Greet, Sleepover, and Adoption appointments, and communicate status of same to fosters as needed.

· Sneak Peek new animals to approved adopters

· Schedule Puppy & Kitten Kindergarten with adopters.

· Update FFL Website in a timely matter as animals get reserved/adopted.

· Field adopter questions regarding issues with behavior and health, involve various FFL experts in facilitating solutions with adopters.

· Communicate challenging decisions to potential adopters; able to have difficult and/or uncomfortable conversations

Specific knowledge, skills or abilities:

· Formidable problem solving and decision making skills

· Strong communicative skills working in a team.

· Solid organizational skills

· Working knowledge of Microsoft Office (excel, word, outlook, etc.)

· Strong customer service skills

· Ability to speak Spanish a plus

· Compelling interpersonal skills – ability to:

• Listen attentively and empathetically, without judgment
• Ask probing questions for clarification
• Respectfully communicate rejections; able to have difficult and/or uncomfortable conversations
• Utilize the basic principles for collaboration with applicants, fosters, and co-workers:
• Focus on the issue, situation, or behavior, not the person
• Maintain self confidence and self esteem of others
• Maintain constructive relationships
• Take the initiative to make things better
• Lead by example
• Think beyond the moment

· A deep love of animals and a firm commitment to and understanding of the no kill shelter philosophy

• Be comfortable around all breeds and species.

Before applying, visit www.friends4life.org. We are an Equal Opportunity Employer. Only those applicants that are selected for an interview will be contacted.
Job Type: Full-time

Job Type: Full-time

Pay: $32,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $32,000