Temporary Cold Weather Shelter Specialist

Job Title: Cold Weather Shelter Specialist (Temporary)- program ends 3.31.25

Location: New Britain, CT

Shifts Available: Full-Time 3rd shift (12am-8am); Part-Time 2nd shift (4pm-12am)

Job Purpose: In collaboration with the Central Coordinated Access Network (CCAN), The Friendship Service Center (FSC) will operate emergency programs that provide triage, diversion, case management to people at risk of and experiencing literal homelessness during inclement weather months. This position is classified as ESSENTIAL. Therefore, the employee must report for work when scheduled, regardless of weather or other conditions that affect travel, and remain on duty until relieved by the supervisor or person scheduled for the next shift. Cold Weather Shelter Specialist’s primary function is to keep participants safe in the evening and overnight hours. Other key functions of the Cold Weather Client Specialist are listed below.

Duties and Responsibilities:

• Instill the mission of the FSC in your daily work: “Our work is love made visible”.

• Ability to work with diverse populations, individually and as a part of a team, with a

commitment to ending homelessness in our community.

• Ensure safe transport for overnight guests to and from emergency shelter space to the

community center, establishing head counts for meals and ensuring participants

have what they need;

• Coordinate the ordering and delivery of meals for participants, including pick-up on

occasion;

• Support the facilitation of showers and laundry use for participants, including assisting

with light cleaning and sanitation between uses;

• Support the coordination of placement in warming centers, and/or emergency shelters

through established protocols as needed;

• Consult with supervisor regarding client personal needs, behavior and service

planning;

• Perform demographic intakes and maintain records with client data as requested

each night for clients accessing services;

• Familiarize guests with program policies and procedures, holding accountable through

reminders as needed;

• Foster positive and communicative relationships with community partners,

participants, volunteers, interns, staff, and management;

• Follow appropriate critical incident protocol and accompanying documentation,

maintaining a comprehensive and accurate written record of events that occur during

shifts, as well as thorough incident reports

• Update database of existing social service resources for clients, working with local

agencies, organizations, businesses and churches to increase awareness of the resources

available and gaining connections to new resources;

• Receive, account for and secure all inventory received during the shift;

• Attend meetings, trainings and community events, as appropriate or required;

• Ensure a safe and manageable environment for program participants. Monitor

residential areas and grounds through periodic rounds to ensure security, documenting

any concerns and providing an accurate written record of events that occur during shifts

and provide a comprehensive shift report;

• Provide a supportive, encouraging environment. Demonstrate ability to de-escalate

situations, and provide crisis intervention and necessary support and resources as

needed;

• Maintain and update program census including check-in/check-out

protocols;

• Answer telephone and route calls or messages to appropriate staff.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Weekends as needed

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• New Britain, CT 06051 (Required)

Work Location: In person

Salary : $18