SMB Account Executive

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front is looking for a proactive, motivated, collaborative seller to join our US-based Account Executive team. As a key player in the North America Go-To-Market team, your focus will be on introducing Front to prospective clients in the global markets. You’ll also be working closely with internal partners and sales leadership to share real-time feedback to help inform strategy and ensure ongoing success for the GTM team.

This is a hybrid role based in our Chicago office. The team works from the office on Tuesday & Thursday each week.

What will you be doing?

• You’ll engage with clients at all points of the sales cycle - from outbound prospecting and acquiring clients, through leading deep discovery and technical product demonstrations, to negotiating and closing deals.
• You’ll bring together internal resources and cross-functional teams to enable a successful prospect experience in the sales process.
• You’ll demonstrate control of your business by providing timely and accurate forecasts and effectively managing your opportunity pipeline.
• You’ll work with your team to identify and execute innovative and effective outbound selling motions, working towards a monthly goal for self-sourced pipeline creation.
• You’ll maintain a real-time understanding of Front’s product offering and the competitive landscape to boost your ability to position win-based proposals and pricing.
  
  

What skills & experience do you need?

• 2 years in a full-cycle B2B sales role (with at least some experience selling technology/software).
• Strong written and verbal communication skills.
• Experience in building qualified pipeline and identifying new opportunities.
• Consistent overachievement against sales targets in past experiences.
• The ability to adapt, pivot and change your approach based on the needs of your business.
  
  

What We Offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more here!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Holiday Break - Our offices are closed from Christmas to New Year's Day!
  
  

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice