What are the responsibilities and job description for the Receptionist position at FronteraCare?
FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context.
Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.
Our Mission
Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.
FronteraCare is seeking a passionate, detail-oriented Receptionist to be the welcoming face of our dynamic ABA practice in Las Cruces, NM. In this role, you will provide a warm and professional environment for families and clients while supporting our administrative team with a variety of front desk and clerical responsibilities. This position is ideal for someone who thrives in a fast-paced, client-centered setting and enjoys balancing administrative and customer service tasks.
Key Responsibilities:
Client Reception & Front Desk Operations
At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.
Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.
Our Mission
Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.
FronteraCare is seeking a passionate, detail-oriented Receptionist to be the welcoming face of our dynamic ABA practice in Las Cruces, NM. In this role, you will provide a warm and professional environment for families and clients while supporting our administrative team with a variety of front desk and clerical responsibilities. This position is ideal for someone who thrives in a fast-paced, client-centered setting and enjoys balancing administrative and customer service tasks.
Key Responsibilities:
Client Reception & Front Desk Operations
- Greet clients and visitors, ensuring a welcoming and professional environment.
- Manage all front desk activities, including answering phone calls, routing inquiries, and addressing immediate concerns from parents or guardians.
- Provide basic information about services, policies, and procedures.
- Maintain a clean, organized, and inviting lobby and front desk area.
- Open and distribute incoming mail and packages; verify contents against packing slips and update inventory.
- Maintain adequate front desk supplies and restock as needed.
- Make copies, create documents, and perform general administrative duties.
- Release medical records in compliance with HIPAA regulations.
- Update the clinic directory as needed.
- Assist with client referrals, intake packets, and consents.
- Collaborate with team members to ensure smooth daily operations.
- Identify clinic supply needs and assist in vendor coordination for repair or other needs.
- High school diploma or equivalent required; associate degree or coursework in healthcare administration or related field preferred.
- 1 years of experience in a receptionist, front desk, or administrative support role (healthcare setting a plus).
- Strong interpersonal and communication skills with a friendly, professional demeanor.
- Proficiency in Google Suite (Docs, Sheets, Gmail, Calendar) and comfort with office technology (copiers, phone systems, etc.).
- Ability to multitask and prioritize in a fast-paced, client-focused environment.
- Basic understanding of HIPAA and client confidentiality requirements.
- Bilingual in English and Spanish preferred, but not required.
- This is a full-time, in-center position. The anticipated schedule is: Monday/Wednesday/Friday 8am-5pm, Tuesday/Thursday 9am-6pm.
- Join FronteraCare and be a valued part of a mission-driven team serving children and families in the Las Cruces community.
At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.