What are the responsibilities and job description for the Customer Service Representative position at Frontier Home Medical?
Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, reliable, friendly person with previous healthcare customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our North Platte Branch servicing the surrounding area.
You should have:
- A passion for customer service and patient care.
- The ability to thrive in a fast-paced environment.
- Strong attention to detail.
- The ability to maintain confidentiality and patient respect.
- Organizational and computer skills.
- Outgoing and positive attitude.
- Reliable, strong, self starting work ethic.
- Knowledge of healthcare billing is helpful.
- Able to administer call on rotation basis.
Customer Service Representative Duties:
- Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
- Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
- Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
- Complete file checklist, intake, and insurance verification forms and determine charges and coverage for service/product requested.
- Collect co-pays and input payment data.
- Collect compliant medical documentation for insurance invoices.
- Maintain work operations by following company policies and procedures.
- Ability to administer after hours call on a rotation schedule.
Why Choose Frontier?
We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere.
Apply Today!
Are you ready to provide exception customer service acting as a point of contact for our valued customers?
Apply today!
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- What is your wage expectation?
Experience:
- Medical Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $19