What are the responsibilities and job description for the Technical Support Specialist position at Frontier IT?
We are looking for a Technical Support Specialist for our fast-paced managed services provider. As a managed services provider, no two days are the same. We work with a lot of different businesses across the Front Range and work in a lot of different technologies, providing remote and on-site support.
You will provide IT help desk services to our growing list of small and mid-sized business clients.
Primary duties will include handling inbound support calls, providing first-call resolution for everyday IT support issues. Examples include: configuring desktop PCs, software/driver installation, password resets, and email creation.
Technical Support Specialist responsibilities
- Triage support calls or incoming tickets, prioritizing requests
- Provide support for basic client issues including passwords, VPNs, software, email, domain access, folder access, printers
- Basic management of Office 365 tenants including Teams, OneDrive, and SharePoint
- Basic management of Windows Active Directory, Domain Controller, related Microsoft Server Applications, and Virtualization tools
- Basic management of Windows/Mac workstations including configuration, maintenance, updates to operating system and applications
- Basic management of supported phone systems including extension management, IVR, call queues, and time-based rules
- Provide and maintain documentation of internal and client accounts
- Provide plan/feedback to management for client infrastructure improvement
- Additional duties as assigned
90% - Providing remote support
10% - Onsite support
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Work Location: One location