What are the responsibilities and job description for the On-Call Visitor Services Representative position at Frye Art Museum?
Position: On-Call Visitor Services Representative
Reports to: Visitor Services Lead
Direct Reports: 0
Division: Learning & Engagement
FLSA Status: On-Call, Hourly, Non-Exempt
Compensation: $24.50/ hour (rates reviewed periodically)
Schedule: On-call; shifts scheduled as needed, including evenings and weekends
About Frye Art Museum
Founded in 1952, the Frye is Seattle’s only free art museum, bringing together art and new ideas within a stunning Olson Sundberg Kundig-designed building in historic First Hill. A foundation collection of turn-of-the-century oil paintings is bolstered by a wide range of modern and contemporary art holdings, reflecting our region’s evolving identity and a commitment to exploring the art of our time. Learn more at fryemuseum.org.
About Learning & Engagement at the Frye
The Learning & Engagement division creates dynamic, reciprocal programs that connect artists, students, educators, and community members. Our work centers on learning, inquiry, and well-being across all ages and backgrounds.
The division includes Creative Aging, Inclusive Learning, Public Programs, and Visitor Services. Together, we collaborate across exhibitions and departments to ensure every visitor feels welcomed, supported, and invited into meaningful engagement with art.
Position Summary
The Frye Art Museum is seeking welcoming, adaptable, and community-minded individuals to join our Learning & Engagement team as On-Call Visitor Services Representatives (VSRs).
VSRs are often the first and last point of contact for museum visitors. In this role, you help shape each visitor’s experience by offering clear information, thoughtful assistance, and a warm, inclusive presence.
This position plays an active role in advancing the Frye’s commitment to diversity, equity, accessibility, inclusion, and belonging, ensuring that every visitor feels respected, supported, and genuinely welcome.
Key Responsibilities
As a Visitor Services Representative, you will:
- Welcome and orient visitors, serving as a knowledgeable and friendly ambassador for the museum.
- Share information about exhibitions, programs, membership, the Museum Store and Café, and museum history and architecture
- Respond to visitor questions and concerns with professionalism, empathy, and cultural awareness
- Promote museum programs, memberships, and donations in ways that encourage deeper engagement
- Support visitor data collection, feedback gathering, and evaluation efforts
- Maintain a clean, organized, and welcoming visitor services desk
- Communicate and follow museum policies, safety procedures, and key messages
- Coordinate with colleagues across Learning & Engagement, Security, Communications, and other departments as needed
- Support museum programs and events through registration and on-site assistance
- Participate in training and initiatives that support inclusive visitor experiences
- Perform other related duties in support of departmental goals
What We’re Looking For
Required Qualifications
- Experience in customer service, hospitality, community engagement, education, retail, or a related field
- Demonstrated ability to create welcoming, respectful experiences for people from diverse backgrounds
- Strong communication and active listening skills
- Reliability, punctuality, and flexibility in a fast-paced public setting
- Ability to remain calm, professional, and solution-oriented under pressure
- Comfort handling confidential or sensitive information appropriately
Helpful/Nice to Have
- Interest in art, museums, or cultural organizations
- Experience working with diverse communities or accessibility-focused environments
- Proficiency in Microsoft Office and comfort learning database systems
- Fluency in languages other than English
- High school diploma or equivalent experience
We recognize that no candidate meets every qualification. If this role excites you and many of the responsibilities resonate with your experience, we encourage you to apply.
Compensation & Benefits
- $24.50 per hour
- Sick time accrual after 90 days of employment
- 15% Café discount
- 20% Museum store discount
- Reciprocal museum membership
Work Environment & Physical Conditions
- Indoor, climate-controlled environment with light background noise
- Occasional work at indoor or outdoor event sites
- Ability to stand or sit for extended periods and move throughout the museum (wheelchair accessible)
- Ability to communicate verbally and in writing
- Occasional lifting or moving of materials, with or without reasonable accommodation
- Regular operation of computer systems and other office equipment, such as phones and printers.
The Frye Art Museum is committed to providing reasonable accommodations to applicants and employees. For assistance, please contact jobs@fryemuseum.org.
How to Apply
Please submit a resume and cover letter. In your cover letter, we invite you to address:
- How do you create a warm, welcoming experience for customers or guests?
- How does your past work experience apply to this position, or how do your skills and goals make you a good fit?
Priority consideration will be given to applications received by February 7, 2026.
This position will remain open until it is filled.
Due to application volume, we are only able to contact candidates selected for the next steps
EEOC Statement
The Frye Art Museum is an equal opportunity employer. We are committed to building a workplace that reflects a diversity of backgrounds, perspectives, and experiences. We do not discriminate based on race, color, creed, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.
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