Senior Desktop Engineer

The Senior Global Desktop Engineer is a senior technical position responsible for monitoring, managing, and troubleshooting an organization's end-user computing systems across the FDB. This role is centered on delivering Level 2 and Level 3 support, which includes addressing the most complex technical issues that Level 1 support cannot resolve.

In this role, you will provide essential technical guidance and expertise, diagnosing and resolving high-level technical challenges across a wide range of technologies. This process involves analyzing inquiries, identifying the appropriate technical areas or vendors to address problems, consulting with managers and colleagues on action plans, and serving as the final point of escalation within the organization.

External US

The work we do at FUJIFILM Diosynth Biotechnologies (FDB) changes lives, and our united passion for advancing tomorrow’s medicines – our Genki – will always be our driving force. Whilst working as a Senior Desktop Engineer in our global IT team, you’ll be joining other motivated individuals who fuel one another’s passions and embrace every day as an opportunity. We aim to foster a collaborative, innovative and rewarding environment, where diverse perspectives and people come together united by a common purpose and shared values. We pursue our fullest potential as individual contributors and team members.

As the Senior Desktop Engineer in our Global IT deparment, you will be in a pivotal role in maintaining the organization's desktop systems, cultivating a well-trained technical team, and ensuring a high quality user experience on a global scale.

Principal Accountabilities:

• Project Execution and Quality Assurance: They are responsible for participating in technical projects, ensuring they are executed efficiently and meet the organization's quality standards (30%)
• Technical Guidance and Issue Resolution: As the ultimate point of escalation within the business, the Senior Global Desktop Engineer is accountable for diagnosing and resolving complex technical issues across a variety of technologies (20%)
• Training and Mentoring: This role is responsible for training and mentoring other Global Desktop Engineers. This involves imparting critical technical knowledge and skills, enabling them to effectively address and resolve technical issues independently (20%)
• Client build, Software deployment and patch management Ensure, software deployment, patch management. Ensure asset management of client hardware (20%)
• Knowledge Base Management: The SR Global Desktop Engineer is accountable for leading the creation and upkeep of the organization's knowledge base. This involves documenting solutions to common issues, establishing best practices, and developing end-user support and training materials (10%)
  
  

Minimum Education and Experience Requirements:

• Bachelor's degree in IT, Computer Science, or other related discipline
• 5 years of work experience in SCCM (System Center Configuration Manager) and MS365 Administration
• Proven experience in scripting in powershell
• Proven experience with various operating systems, specifically Microsoft Windows 10, with ability to handle intricate OS issues
• Proven experience with GPO, Active Directory
• Proven experience in developing and maintaining training and development material for IT teams
  
  

Knowledge, Skills and Abilities:

• Microsoft Suite Proficiency: Administrative knowledge of Microsoft Office 2016-2019, Office 365, Teams, and Cloud-based phone systems.
• ITSM Knowledge: A solid understanding of IT Service Management (ITSM) practices and principles, which facilitate effective IT service delivery.
• Hardware Expertise: Excellent knowledge of computer hardware, including PCs, network printers, and more, enabling swift hardware-related problem
  
  

resolution.

• Interpersonal and Communication Skills: Strong interpersonal skills with a service-minded approach. Must be a team player and a good communicator
  
  

in English, both verbally and in writing.

• Analytical and Problem-Solving Skills: Ability to perform an analytical and methodical approach to IT incidents and requests, with proven problem-
  
  

solving skills to resolve complex technical issues.

• User Interaction: Demonstrated experience working closely with end users to manage issues and requests as they arise, with a strong emphasis on
  
  

customer service and satisfaction.

• Teamwork and Collaboration: Excellent teamwork and collaboration skills to work effectively within diverse teams and contribute to a cooperative
  
  

work environment.

• Self-Motivated and Resourceful: Demonstrates a self-motivated and resourceful mindset, with the ability to effectively prioritize and execute tasks in a high-pressure environment, maintaining a high sense of responsibility and a strong service mindset.
  
  

As the Senior Desktop Engineer, you will also train and mentor other Global Desktop Engineers, sharing knowledge, and enhacing their skills to ensure they can effectively resolve technical issues. This includes leading the development and maintenance of the organization's knowledge base as well as creating end-user support and training documentation.

You will also engage in project execution and quality assurance, administering support processes and procedures, and overseeing client builds, software deployment, and patch management. You will also ensure the effective asset management of client hardware and document all relevant processes and procedures.

FDBU works with technical data, technology and materials that are subject to U.S. export laws and regulations. This position will require access to technical data, technology and source code that is controlled under U.S. export laws and regulations, including but not limited to the International Traffic in Arms Regulations at 22 C.F.R. Parts 120 – 130 and Export Administration Regulations in 15 C.F.R. Part 730 – 774, as may be amended. To conform to these laws and regulations, applicants must be U.S. citizens, lawful permanent residents of the U.S., protected individuals as defined by 8 USC 1324(b)(a)(3) (i.e., asylees and refugees) or otherwise eligible for an export authorization from the U.S. Department of State or U.S. Department of Commerce. Offers of employment will be contingent on the Company’s ability to secure an export authorization.

FDBU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identify or any other protected class. If an accommodation to the application process is needed, please e-mail FDBUHR@fujifilm.com .

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.