Service Superintendent

FUJITEC AMERICA

SERVICE SUPERINTENDENT

JOB SUMMARY

Managing all service operations and projects so that jobs are completed timely and profitably, and the branch continues to grow in volume and meets or exceeds the annual budgetary plan.

ESSENTIAL DUTIES

• Supervise all modernization & construction field employees by providing direction and training and communicating.
• Administer company policies, procedures, and objectives.
• Administer company safety program, including performing safety audits when necessary and stressing the importance of safety to all employees.
• Plan, direct, and prioritize elevator modernizations & installations and manpower needs; utilize project management software and other scheduling tools.
• Ensure that installation schedules are met so projects are completed efficiently per our estimates and are profitable for the branch.
• Manage and oversee our labor projections and labor progress for all current and future projects.
• Use accounting reports and program to review job status to identify risk and opportunity, including properly reporting fade issues prior to revenue.
• Manage subcontractor schedule and performance on turn-key projects, as well as track our total material spend on each project.
• Develop and maintain strong working relationships with owner, contractors, elevator consultants, and architects.
• Identify, review, and sign off on change orders, purchase orders, elevator turnover authorizations, accounts receivable, write-offs, credits, and other necessary approvals.
• Maintain up-to-date knowledge of all federal, state, and local elevator industry code requirements.
• Maintain strong familiarity of company standard operating procedures and products by attending company training classes and reviewing factory equipment updates and supplier goods; interface with corporate departments, including the factory, coordination, and labor, and consults with management.
• Mediate and resolve complaints and problems of external and internal customers, including meeting with local business agents to resolve issues involving union employees.
• Determine what materials need to be ordered for job completion, and coordinate and arrange for sub-contracting portions of installations.
• Make weekly crew visits and day one visits to manage safety, site activities, and progress of employees and customer, document findings.

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

10 service route mechanics

This role manages subordinate supervisor(s) who supervise employee(s) and is responsible for the overall direction, coordination, and evaluation of these units. The individual also directly supervises nonsupervisory employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: Bachelor’s in related field or equivalent experience
• Experience: Minimum 5 years in related
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Local Travel Expectations: 25%

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Team Leadership
• Decision Making
• Problem Analysis
• Customer Service Orientation
• Initiative

WORK ENVIRONMENT AND EXPECTATIONS

• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

• When the employee has cause to visit a work site, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and outdoor weather conditions. The noise in the work environment is often loud.
• Requires a consistent physical presence at the branch office to oversee shared services functions and employees, normally achieved by working standard business hours. Certain positions will require a flexibility of working hours to meet the demands of the job and the direction of the manager.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods of standing and walking.
• Frequent reaching, stooping, bending, kneeling, and crouching.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled