What are the responsibilities and job description for the Casino Host position at Full House Resorts?
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Performs other duties, including special projects, as needed and directed. Maintains alertness for the performance of all responsibilities, and a general awareness of casino operations at all times. Keeps their supervisor informed of any concerns. Ensures customers are 21 years of age. Performs all duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations. Attendance: reports to work as scheduled, on time, and ready to work. Wears and maintains all uniforms properly, including nametag and Gaming License.
A) ACQUISITION: Recruits new members for Chamonix’s Casino MVP (Most Valuable Players) club. Engages in outside sales activities such as conventions, shows, community events, and trade associations as needed and required. Calls on businesses in market areas, including but not limited to Colorado Springs, Pueblo, and Cañon City to encourage group and employee outings and/or provide customized coupons for employees. Contact non-profit groups to set up fundraising bus trips for their organizations.
B) RETENTION: Responsible for cultivating and building player relationships for enhanced experience. Responds promptly, pleasantly, and accurately to questions from VIP guests. Ensures all VIP guests receive the best possible service available. Assists with marketing promotions including participating in developing concepts, writing promotion rules, and coordinating participation on the day of the promotions. Assists with coordinating regularly scheduled promotions such as the monthly birthday party. Expedite details of player visits by making sure players have a card to play with, issuing promotional gifts, and/or arranging player reservations at hotel or restaurant, as necessary. One-on-one interaction with customers to enhance casino experience. Make personal calls for special occasions and events. Coordinate player communication such as get-well cards, sending flowers, and gifts. Listens thoroughly to customer complaints, concerns, and suggestions and takes appropriate action. Provides leadership, promotes teamwork, and positive attitude for co-workers to ensure excellent customer service experience.
C) GROWTH & DEVELOPMENT: Designs and implements growth strategies, events, and promotions. Hosts VIP events, both on-site and off-site. Assists with “Welcome Back” mailings and follow-up on new action players. Encourages guests to participate in slot club membership and gaming events. Evaluates and issues comps to customers. Surveys customers’ likes, dislikes, and maintains information on their account. Analyze the database to identify players that may want to reactivate their participation. Develops reactivation strategies through direct mail, telemarketing, and special offers
COMPENSATION & BENEFITS:
Annual salary $55k based on experience plus significant performance incentives
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, and more.
Salary : $55,000
