What are the responsibilities and job description for the Service Writer position at Full Throttle Powersports?
Job Overview:
We are seeking a skilled Service Writer to join our team. The Service Writer will be responsible for assisting customers with their Motorcycle, ATV, UTV and Jet Ski service needs and ensuring a smooth service process.
Duties:
- Align Customer Needs: Communicate effectively with customers to understand their service requirements.
- Service Writing: Create detailed service orders and communicate them to the service department.
- Mechanical Knowledge: Utilize mechanical knowledge to accurately describe vehicle issues.
- Provide accurate estimates for repairs and services.
- Upselling: Recommend additional services based on vehicle inspection results.
- Dealership Support: Collaborate with dealership staff to meet customer needs.
Requirements:
- Experience as a Service Writer or similar role in an powersports or automotive setting.
- Proficiency in auto estimating software and service writing procedures.
- Strong communication skills to interact with customers effectively.
- Knowledge of automotive systems, including brakes, suspensions, and shocks/struts.
- Ability to work collaboratively with mechanics and technicians to ensure accurate service delivery.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Shift:
- Day shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Swanzey, NH 03446 (Required)
Ability to Relocate:
- Swanzey, NH 03446: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000