Job Description
Job Description
Salary :
- This position requires an ACTIVE SECRET CLEARANCE.
Applications lacking this clearance level will NOT be considered
AboutFWDthink :
FWDthinkis a consulting company specializing in technology solutions, education and government contracting. Founded in 2010, we support Federal, State, Local Government & Commercial clients, providing solutions in Technology, Acquisition Support, Financial Management, Education and Consulting.
AtFWDThink, we use authenticity, simplicity & kindness to enable talent & service. Our model focuses on moving the mission forward and encourages experimentation, and the disruption of paradigms that no longer serve the greater good. We are creative,nurturingand innovative. We are a company of creators with evolving interests. We think forward by aligning our resources, tools, and strategies to focus on the solution. Join us as we encourage and empower our employees!
Position Summary : The Web Content Manager serves as a key liaison between users and the WebDev Team, focusing on analyzing and triaging web content issues within existing functional systems. This role involves investigating reported problems, conducting initial assessments, and directing issues to appropriate development teams for resolution.
Key Responsibilities :
Analyze and assess reported web content management issues within existing platformsReview pricing-related concerns and content management problemsPerform initial troubleshooting of reported website functionality issuesDocument and categorize reported problems with detailed analysisCoordinate with the WebDev Team to ensure proper routing of technical issuesMaintain clear communication channels between users and development teamsCreate comprehensive issue reports with findings and recommended routingTrack and monitor the status of reported issues through resolutionRequired Qualifications :
Experience in software support or web content managementStrong analytical and problem-solving abilitiesUnderstanding of web technologies and content management systemsKnowledge of software development processes and team structuresExcellent documentation and communication skillsExperience in issue tracking and management systemsPreferred Qualifications :
Background in working with pricing systems or e-commerce platformsExperience in a liaison role between users and development teamsKnowledge of web development technologies and best practicesFamiliarity with software testing and quality assurance processesTechnical Skills :
Proficiency in content management systemsUnderstanding of web technologies (HTML, CSS, JavaScript)Experience with issue tracking softwareKnowledge of web development workflows and processesCore Competencies :
Strong analytical thinkingClear and effective communicationDetail-oriented problem investigationProcess documentationTeam collaborationCustomer service orientationKey Functions :
Review and analyze reported website issuesDocument findings and create detailed issue reportsRoute problems to appropriate development teamsMaintain issue tracking and status updatesCommunicate effectively with stakeholders and development teamsWork Environment :
Office-based position with potential for hybrid work arrangementsCollaborative environment requiring regular interaction with multiple teamsFocus on analysis and support rather than development workNote : This position does not involve :
New feature developmentDirect bug fixingCode modificationsSystem architecture changes
