Market Administrator

This position is located in North Wales, Pennsylvania.

Are you interested in working more than just a roofing and siding company? G Fedale is a trusted partner dedicated to excellence in every aspect of our work. We are the one of the fastest growing roofing and siding companies in the tri-state area. Repeated voted as top work places in Delaware. With a legacy spanning 18 years, we have established ourselves as a leader in the industry, serving residential and commercial clients with top-quality craftsmanship, exceptional customer service and unwavering integrity.

Summary:
The Market Administrator provides support and execution of initiatives, covering a broad gamut of financial, operational, customer service, and office related strategic tasks.

Essential Duties and Responsibilities:

• Maintains general office upkeep, keeping inventories stocked, ordering supplies, and coordinates maintenance of building and/or data with Support and/or IT services and vendors. Cleans office once a week.

• Greets visitors that visit throughout the day, offering coffee or refreshments and looking to help answer questions or direct them to the appropriate person.

• Handles General Administrative duties such as answering phones, scheduling appointments, monitoring calendars, coordinating visitors/trainers, job folder creation, etc.

• Maintains production, service, and warranty scheduling, aligning the appropriate teams to execute projects. Collaborates with suppliers and project management team to ensure materials are available.

• Print subcontractor payables for Friday.

• Event Planning for location, including field team lunch meetings, sales trainings, and special events (e.g. Christmas party, team building events, etc.)

• Handles billing coordination for any projects produced by location Project Management Team (billing and invoicing).

• Works with H/r and Gm to schedule new candidates for interviews.

• Provides timely reports to Gm as requested related to location performance and metrics.

• Looks to improve location process, and informs management when additional personnel or assistance may be needed.

• Social Media Ambassador: utilize social media avenues to endorse company services on a regular basis.

• Receive deposits and scan to account, and issue payment to business affiliates as needed

• Work with other Area Managers to execute tasks as needed.

• Data entry for lead generation with metrics from all events, canvassing, and self-gen relationship building, along with source management and follow up calls as needed.

• Manages Customer Care and Appreciation programs to encourage positive experiences, increased referrals, and repeat business, including thank you cards, cookies, referral gift cards, etc.

• Maintains General Manager Task schedule and calendar, and provides support and strategic suggestions to execute tasks in a timely fashion.

• Assist in Maintaining Sub-Contractor Relationships and Documentation for audits.

• Landlord Responsibilities including the collection of rent, bank deposits, schedule repairs as needed.

• Seeks to improve productivity and results on a daily basis, and provide feedback to management for ways OUR COMPANY can improve.

• Follows all Company safety rules and operating procedures, practices and guidelines.

• Completes other tasks as assigned by management.

• A high school diploma or equivalent. College degree is a plus.

• 1-2 years of experience working in sales. Retail experience is a plus.

• Familiarity with multi-station phone systems, voice mail, and transferring calls.

• Basic 4-function math skills: addition, subtraction, multiplication, and division.

• Familiarity with using computers and a service-oriented CRM software.

• Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.

• The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative.

• Strong oral and written communication skills when interacting with Customers, staff, management, or vendors.

• Strong abilities to multitask, prioritize activities, and react quickly to changing information.

• A valid driver's license with no DUIs and no restrictions on driving for company-related business.

• A clean, reliable, and insured personal vehicle to ensure a prompt start to the working day.

• Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.

• No restrictions or requirements preventing the ability to work in the US for any US company.