Service Advisor

Gabrielli Truck Sales is looking to hire a Service Advisor!

We are a professional commercial diesel equipment corporation, family owned and operated with 22 successful facilities in the tri-state area and growing! Seeking proactive, goal oriented, professional team members for career opportunities with longevity. This role is multi-layered, encompassing responsibilities that requires an ideal candidate that can fulfill the following responsibilities within a fast pace/ high energy environment and alongside a team of fellow advisors and senior management.

** We offer unique job opportunities with on-the-job training to teach job specific roles and platforms**

Responsibilities: include but are not limited to the following description and or detail.

• Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
• Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
• Perform visual walk-through inspections on customer’s vehicle to itemize concerns and or note any follow-up questions or details
• Follow/ track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty dept
• Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist/ Decisiv/ Outlook
• Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
• Consistently use Critical thinking and problem-solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
• Managing and implementing manufacturer guidelines to assure best practices and standards are maintained.
• Invoicing and receiving payments for work orders
• Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment
• Create and allocate vendor purchase orders.
• Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
• Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications:

• Associates degree minimum
• Cdk experience preferred not mandatory
• 1 year dealership and or similar experience
• Ability to read, analyze and interpret technician write ups, manufacturer documents and summarize in grammatically correct format.
• Ability to serve customers with a commitment to excellence with follow up and resolution of work orders ability to solve practical problems, carry out instructions
• Multitasking individual to handle day to day responsibilities
• Excellent oral and written communication skills
• Proficiency in Microsoft office, google, computer basics
• Positive, friendly and takes pride in all aspects of career
• Professional/ Courteous
• Excellent interpersonal skills
• Strong attention to detail
• Work independently with time management
• Skilled at Technical or “smart” media
• Adept at handling situations that may arise in a professional manner

Values:

• Leadership qualities
• Maintain a professional appearance and manner of decorum
• Keep work area clean and organized
• Commitment to integrity
• Business ethics with commitment to company policy
• Show initiative by following through on necessary projects and or paperwork on non-routine tasks
• Proactive and curious to perform problem solving tasks
• Willing to set standards with excellence in performance
• Punctual and predictable attendance

• Medical and Dental plan
• Paid Holidays
• Paid vacation and sick/personal time
• 401k with an employer match
• EMPLOYER Paid Life insurance benefit
• Gym Reimbursement program