What are the responsibilities and job description for the Claims - Mailroom Manager - Onsite Madison, WI position at Gainwell Technologies LLC?
It takes great medical minds to create powerful solutions that solve some of healthcare’s most complex challenges. Join us and put your expertise to work in ways you never imagined possible. We know you’ve honed your career in a fast-moving medical environment. While Gainwell operates with a sense of urgency, you’ll have the opportunity to work more flexible hours. And working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, continuous learning, and career development.
Summary
Gainwell Technologies is seeking a Claims Mailroom Manager to lead our Wisconsin Medicaid mailroom and document processing operations. In this role, you will oversee the end‑to‑end intake and resolution of claim‑related mail and electronic documents, ensuring accurate data capture, timely adjudication, and compliance with program standards. You’ll partner with cross‑functional teams to drive continuous improvement and maintain best‑in‑class controls.
Your role in our mission
As our Claims Mailroom Manager, you will:
Supervise daily mailroom operations—including scanning, data entry, and routing—to support state Medicaid claim processing.
Lead a team of supervisors and clerks, setting objectives, monitoring performance, and coaching for development.
Collaborate with Claims, IT, and Compliance teams to refine workflows, implement change orders, and resolve processing bottlenecks.
Ensure strict adherence to internal controls, quality metrics, and SLAs; partner with audit teams to demonstrate compliance.
Manage staffing, scheduling, and budget planning to meet operational demands while controlling costs.
What we're looking for
Bachelor’s degree (BA/BS) or equivalent experience, with 5 years in leadership roles within mailroom, document processing, or claims operations.
Strong knowledge of Medicaid claim procedures and customer service protocols.
Proven ability to lead cross‑functional teams and drive operational excellence.
Exceptional communication skills—written and verbal—with comfort presenting to leadership and external stakeholders.
Advanced proficiency with document management systems and Microsoft Office (Excel, Word, Outlook).
What you should expect in this role
Onsite office setting, fast‑paced, production‑focused environment where your decisions directly impact Medicaid claim turnaround.
Close collaboration with other onsite managers to coordinate facilities, resources, and shared services.
Opportunities to lead process‐improvement initiatives and pilot new technologies.
Regular performance reviews, clear career progression pathways, and ongoing leadership development.
A supportive team culture that values data integrity, transparency, and continuous learning.
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The pay range for this position is [[salaryMin]] - [[salaryMid]] per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
