L2 Network Engineer (Citrix Netscaler)

Job Title: L2 Network Engineer (Citrix Netscaler)

Location: Redmond, WA/ Dallas, TX (Onsite)

Duration: C2C

Job Description

Primary Skills: Technical expertise and hands-on experience on Netscaler ADCs to manage and troubleshoot load balancing, application delivery and security solutions.

• Experience: L2: 5 to 7 years and L3: 7 to 10 years

• Required Skills:

• Expertise in Netscaler ADC products including Netscaler MPX, SDX, VPX, CPX and BLX

• Ability to manage Netscaler in various environments.

• Handson knowledge of Netscaler Application Delivery Controller (ADC)

• Understanding of OSI Layer 3/4 and Layer 7 load balancing techniques.

• Familiarity with configuring persistence methods.

• Setting up virtual servers, services and service groups to manage traffic and backend servers

• Configuration of SSL/TLS offloading and managing digital certificates

• Implementing GSLB and configuring ADNS (authoritative DNS)

• Deployment of HA pairs using HA-INC or floating IP

• Managing redundant Netscaler appliances in active-passive or active-active modes

• Mitigating DDoS attacks by leveraging Netscaler’s traffic management capabilities

• Configuring experience in Netscaler AppFirewall is preferred.

• Integrating Netscaler with other security appliances like Cisco ASA, Palo Alto and Checkpoint FWs

• Experience with analyzing Netscaler logs and generating reports on traffic patterns, events and server health etc. Generating reports for compliance with HIPAA

• Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.

• Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage.

• Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.

• Ability to meet deadlines and work well under pressure.

• Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.

• Excellent interpersonal skills and effective communication at all levels.

• Ability to work alone as an individual contributor and as a participant in a team environment.

• Preferred Certifications: CCA-N, CCP-N, CCE-N

• Duties and Responsibilities:

• Maintaining computer networks including switches, routers, WAPs, WLCs and load balancers

• Installing and configuring network equipment.

• Creating firewalls and updating virus protection software and data security systems.

• Monitoring computer systems to improve network performance.

• Troubleshooting, resolving, and communicating networking issues.

• Implementing disaster recovery procedures.

• Maintaining current knowledge and understanding of security and networking best-practice.

• Trouble ticket updates and administration throughout the life of the ticket

• Customer update through issue resolution for Escalated Issues

• Make data driven decisions

• Excellent analytical skills for troubleshooting.

• Excellent in doing a RCA for customer network problems.

• Assign/Monitor tickets in shift and make sure of SLA adherence

• Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents

• Responsible to coach and mentor associates on new process changes/updates

Product knowledge:

• Load Balancer and DDI:

Mandatory: NetScaler

Preferred: F5 and Infoblox

Other Product skills (preferred):

• LAN: Cisco switches & routers; Extreme, Avaya & Nortel switches

• WAN: Cisco, Juniper, Riverbed

• WLAN: Cisco, Aruba

• Firewalls & Cisco: Fortinet, Juniper & Cisco