What are the responsibilities and job description for the Inside Sales/Customer Service Representative position at Galaxy Electronics Associates Inc?
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
Join our team as an Inside Sales/Customer Service Representative for a leading printed circuit board manufacturing company. Responsibilities include managing customer inquiries, providing product information, processing orders, and ensuring client satisfaction. Strong communication skills, a customer-centric approach, and familiarity with PCB industry practices are key. If you're passionate about sales and customer service excellence, apply now to be part of our dynamic team!
Responsibilities
- Receive inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Galaxy Electronics Associates, Inc. was founded in 1988 with the intention of providing Quality Printed Circuit Boards to the electronics industry. As a result of our commitment to quality and customer satisfaction, we have achieved a steady and controlled growth.
Customer service is the foundation of our company, and our success is the result of helping our customer to be successful. Galaxy regularly assists its customers in all ways possible. Whether this service is to troubleshoot the design of a complex multi-layer board or appropriate construction materials to achieve certain target requirements.
This is just part of Galaxy’s difference.