What are the responsibilities and job description for the Customer Service position at Gallagher Fluid Seals, Inc.?
Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products. Gallagher represents the strongest seal manufacturers in the world, in addition to operating its own gasket fabrication facility. Gallagher serves both OEM & MRO customers through the development of technical solutions that solve sealing challenges.
PURPOSE: Through interaction with customers, provide answers to inquiries involving products or services GFS offers. Through this interaction, enhance the level of customer satisfaction and revenue generation for GFS.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner.
- Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance.
- Enter orders through Prophet21 (P21) following established procedures in the Order Entry Module.
- Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting.
- Monitor and maintain consignment inventory levels for consignment program, when applicable.
- Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details.
- Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner.
- Notify management team of any changes likely to impact the company.
- Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program.
- Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on Prophet21 (P21)
- Authorize overnight freight to rectify a customer issue when warranted.
- Provide customer requested samples based on potential for sale.
QUALIFICATIONS/BASIC JOB REQUIREMENTS:
- Interpersonal skills.
- Communication skills – verbal and written
- Customer Service orientation
- Adaptability
- Initiative
- Listening skills
- Attention to detail and accuracy
- Problem analysis and problem-solving skills
- Selling capabilities. Customer driven and desire growth for company. Have welfare of company a focus.
- Customer industry knowledge
- Stress tolerance
- Demonstrate and practice GFS core values.
