What are the responsibilities and job description for the Strategic Account Manager position at Galls?
This role will be a hybrid position for someone residing in the state of KY.
As a Strategic Account Manager (SAM) you will manage the sales relationships for existing large contracts and programs with a goal of growing revenue and margin. The SAM will be responsible for ensuring terms, conditions and specifications of the contract are fully executed. The SAM will create and track metrics specific to each program and will be the primary interface with the customer’s daily requirements.
WHAT YOU’LL DO
- Manage the contract to ensure compliance with terms, conditions, specifications and own the customer relationship
- Work to grow revenue and margin within the account (implement/communicate price increases, add shipping where applicable, evaluate and add VAS costs to existing items where applicable, etc.)
- Ensures all internal processes related to the execution of the contracts are correct and complete
- Develops and communicates the reporting of contract metrics
- Drive continuous improvement in all metrics as well as the client relationship for business retention
- Work collaboratively with regional sales team to develop and execute sales strategy for assigned territory
- Recommend alternative products that benefit the end user and promote add-on sales.
- Provide status reports that reflect such information as forecast of revenue and margin, customer activity and retention issues
- Collaborates with Contract Management in planning, writing/editing and delivering RFI/RFP responses for assigned accounts by established deadlines
- Provides regular input to sales leadership for strategic planning, sales forecasting and core process improvements from interactions and feedback from assigned customers
- Works collaboratively and uses support from inside Account Representatives and Sales Management to develop and execute strategy and sales plan
- Other duties may be assigned to meet business needs
WHAT YOU’VE DONE
- Bachelor’s degree in Business, Marketing, and/or related field preferred
- At least 3-5 years of sales, operations and product management experience
- Successful track record in contractual sales
- Can provide leadership for cross functional efforts related to contracts
- Specific knowledge of public safety industry, including vendor community, competition, and market sectors
- Good interpersonal, written, and verbal communication skills
- Strong analytical and negotiation skills
- Proficient in Word, Excel, Power Point