What are the responsibilities and job description for the Ecommerce Product Manager position at GameStop?
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Location: Grapevine, TX (In-office, 5 days a week)
About the Role
As GameStop continues to innovate and expand its digital footprint, we are seeking a seasoned Senior Ecommerce Product Manager to lead critical initiatives on GameStop.com. This role is pivotal in owning and optimizing the post-purchase experience, including the management of back-end systems such as Order Management Systems (OMS) and Product Information Management (PIM) platforms. You will drive efficiency and scalability across backend processes, ensuring a seamless customer journey from order confirmation through fulfillment. Collaborating with cross-functional teams, you’ll execute a dynamic product roadmap, support revenue growth, and provide technical guidance to align with business goals.
Key Responsibilities
- Post-Purchase Optimization:
- Own and enhance the post-purchase experience, including order confirmation, fulfillment tracking, post-purchase communications, and customer support workflows.
- Ensure seamless integration and performance of OMS and PIM systems to support business operations.
- Strategic Product Management:
- Develop and execute a forward-looking product strategy for backend ecommerce processes, focusing on operational efficiency and customer satisfaction.
- Identify opportunities to enhance backend workflows, scalability, and system performance.
- Lifecycle Management:
- Oversee the end-to-end lifecycle of backend product features, from ideation through execution.
- Collaborate with engineering, operations, and other teams to deliver high-quality solutions aligned with business objectives.
- Data-Driven Insights:
- Utilize data analytics and key performance indicators (KPIs) to monitor and refine post-purchase processes.
- Conduct A/B testing to evaluate feature enhancements and improve operational workflows.
- Cross-Functional Collaboration:
- Partner with teams across merchandising, marketing, technology, and operations to ensure alignment of technology solutions with broader business goals.
- Proactively identify and address gaps and opportunities within processes and systems.
- Technical Guidance:
- Act as a technical advisor, leveraging expertise to recommend scalable, sustainable solutions while navigating trade-offs.
- Provide feedback on technical feasibility and push back on impractical requests when needed.
- Market Awareness:
- Stay current with ecommerce trends, emerging technologies, and competitor advancements to inform the product roadmap and strategy.
Qualifications
- Educational Background:
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
- Experience:
- 5 years of product management experience, preferably within ecommerce, with a strong focus on backend systems and post-purchase processes.
- Expertise with Order Management Systems (OMS) (e.g., IBM Sterling preferred) and PIM platforms.
- Proven track record in optimizing backend ecommerce systems to enhance operational efficiency and customer experience.
- Skills:
- Strong analytical mindset with experience in leveraging data to drive decision-making.
- Familiarity with Agile/Scrum methodologies and product management tools such as JIRA and Confluence.
- Exceptional collaboration and communication skills, with a demonstrated ability to influence cross-functional teams and senior stakeholders.
- Technical acumen to bridge business and technology, ensuring sustainable solutions.
- Experience with A/B testing, UX/UI principles, and SEO is a plus.
- Passion for Gaming:
- Enthusiasm for gaming and familiarity with the gaming industry are considered advantages.
Join us and help shape the future of GameStop’s digital commerce while delivering an exceptional experience for our customers!
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
