IT Account Manager

The Company

Gamma Tech Services founded in Naples, Florida in 2005 provides leading edge IT, Audio, Video and VOIP solutions for both residential and commercial clients.

Top 5 Reasons to Work for Gamma Tech Services:

• Great pay and benefits!!
• Life long learning with training and development to keep our leading edge in excellence in our ever-changing field!
• Rarely have job openings as people really do enjoy working here!
• Wonderful work environment – great equipment, work schedule with friendship & fun!
• Family owned and managed – not a big box corporate!

Check out Gamma Tech Services online at www.gammatechservices.com.

The Position

IT Accounts Manager – Full Time

Full time position with benefits including Health, Dental, Vision and paid time off all with a very competitive hourly pay rate. Work Monday through Friday from 8am – 5pm. Great work/life balance!

Duties and Responsibilities:

• Client Relationship Management

· Act as the primary point of contact for assigned accounts, fostering long-term relationships and ensuring consistent communication.

· Act as a first line of escalation for client dissatisfaction and triage contract/service-related requests appropriately.

· Maintain strong, trusted client relationships by providing exceptional client service and working diligently to understand client needs.

· Conduct regular check-ins with clients to ensure their satisfaction with our cybersecurity/IT products and services and address any concerns promptly.

· Keep clients informed about product updates, new features, or services that may benefit their business.

Client Satisfaction & Retention

· Track client feedback over time to provide insights into service improvement and mark metrics of measurable success/improvement.

· Develop strategies to retain key clients and ensure account renewal and expansion.

· Participate in monthly meetings with management to review/assess client feedback and work with management to implement solutions/changes.

· Use provided software tools to measure client satisfaction levels over time.

Follow-ups & Account Management

· Conduct follow-up meetings with clients after project completion, service delivery, or product implementation to gather feedback. These are to be scheduled into and recorded using provided CRM tool.

· Keep detailed records of client interactions, including meeting notes, emails, and any actions taken to resolve issues using provided CRM tool.

· Assist with billing, contract renewals, and negotiations when needed, coordinating with internal teams to ensure consistently recurring/re-signed contracts.

· Follow product implementation with a request for referrals and manage referral pipeline.

Client Onboarding Support

· Track the process of different onboarding tasks and preemptively communicate updates throughout the process (client should not have to ask account manager for an update on status.)

· Assist in onboarding new clients by guiding them through the process and ensuring they are comfortable with Gamma Tech’s services and products.

· Account Managers are expected to be technically literate enough to provide high-level product guidance/training and explanation of our various products that are implemented. This will be accomplished alongside project management team.

Quarterly Business Revues

· Provide regular reports on account status, client feedback, and any potential opportunities for account growth. These will often be in the form of Quarterly Business Reviews (QBRs)

· Develop quarterly or annual reports for major clients, highlighting performance, value delivered, and potential next steps.

· Keep track of the feedback from these QBRs using provided CRM tool and work towards a goal of achieving measurable improvement over time with each client.

Qualifications:

• High School Diploma or equivalent required, additional education and certifications desired
• Florida Driver’s License with a clean driving record for the past 2 years
• Ability to travel to client locations
• Minimum of 1 year of sales experience, preferably in Technology and/ or B2B
• Minimum of 1 year IT experience
• Ability to handle multiple projects in an organized and efficient manner
• Think strategically to solve problems and leverage resources to achieve results
• Knowledge of Microsoft Office Suite, Google Workspace, CRMs and other business software
• Strong communication skills, fluent English, written, verbal – for both customers and team members
• Work with others to achieve a common goal.
• Ability to pass background and drug screening
• The role is fully in-office based and must work closely with the internal IT Team
• Occasional travel to customer sites may be required, depending on project needs.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• IT: 1 year (Required)
• Sales: 1 year (Required)

Work Location: In person

Salary : $45,000 - $75,000