What are the responsibilities and job description for the Patient Care Coordinator position at Garden State Urology?
Summary of Duties :
Responsible for greeting and providing a professional reception to patients, answering the telephone, scheduling appointments, registering patients, providing information, and collecting payments. In addition, the receptionist is responsible for a variety of clerical duties including : creating, maintaining, and filing patient charts, distributing reports, and sorting and distributing mail / faxes.
Essential functions :
- Greet patients in a warm and approachable manner creating a positive first impression
- Verify and update patient information including insurance information
- Make sure patients complete and sign all required forms
- Collect and process copays and outstanding balances
- Obtain insurance referrals when required by insurance
- Check patients out, make future appointments and give instructions as needed
- Run end of day reports ensuring day totals match collected amounts
- Answer telephones in a friendly and professional manner
- Register new patients in EPIC and make appointments
- Answer patients' non-clinical questions or direct to appropriate person
- Scan documents into Epic
- Reschedule appointments as needed
- Medical Records (incoming and outgoing)
- Review incoming faxes and route to appropriate departments
- Read and reply to interoffice emails
- Maintain strict confidentiality and adhere to all HIPAA guidelines / regulations
- Other miscellaneous duties
Qualifications :
Education / Requirements :
Environmental / Working Conditions :
Physical Demands :
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.