Operations Manager

Operations Manager

Vice President, Operations

FLSA Status: Exempt

Summary:

The Operations Manager will provide overall leadership to the warehouse operation.

Job Role/Responsibilities:

• Provide overall leadership to the various warehouse segments which include receiving, pick/pack and outbound operations.

• Assign duties, ensure accuracy and conformance to warehouse procedures.

• Ensure service levels are met on a daily basis.

• Develop and manage key warehouse metrics.

• Determine work procedures, prepare work schedules and expedite workflow.

• Study and standardize procedures to improve efficiency of team.

• Maintain a high level of quality, keep accurate accounts of time and production, keep production on schedule.

• Build strong employee morale and create a team environment.

• Identify employee skills, develop them by coaching and counseling on a regular basis

• Conduct annual performance reviews and provide continual feedback, both positive and constructive.

• Assist and resolve employee issues.

• Collaborate with HR on hiring, employee issues, discipline, payroll and other matters.

• Confer with other supervisors/managers outside of the distribution center to ensure coordination of other warehouse activities

• Manage and monitor inventory levels to ensure accurate inventory.

• Ensure all employees follow safety protocols and associated record keeping, including material handling of certifications and licensures.

• Perform other duties as assigned.

Qualifications:

• At least 5 years’ experience managing multifunctional teams, preferably in a distribution or logistics environment.

• Bachelor’s degree in Business, Operations and/or Logistics is preferred. Equivalent experience in lieu of degree.

• Warehouse Management System (WMS) experience is required. Microsoft Dynamics365 is a plus!

• Must be able to interact with team members and develop solid working relationships.

• Problem solving skills are a must.

• Extremely proficient working with Word, Excel and Email.

• Excellent communication skills.

• Ability to operate a forklift, pallet jack, reach truck and/or order picker.