What are the responsibilities and job description for the Customer Service & Billing Representative 1 position at Garmin?
Overview
We are seeking a full-time Customer Service & Billing Representative 1 in our Montgomery, TX location. In this role, you will be responsible for providing customer support regarding accounts and billing statements for Garmin’s inReach products, including customer contacts received by phone and email and escalating issues for resolution, documentation and follow-up when necessary.
Essential Functions
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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We are seeking a full-time Customer Service & Billing Representative 1 in our Montgomery, TX location. In this role, you will be responsible for providing customer support regarding accounts and billing statements for Garmin’s inReach products, including customer contacts received by phone and email and escalating issues for resolution, documentation and follow-up when necessary.
Essential Functions
- Receive and answer high volume customer phone and email inquiries and requests regarding billing statements, customer accounts and online administration with the highest level of professionalism
- Accurately describe plan features, billing statements and online accounts to customers
- Accurately gather customer information, resolve customer billing/account issues, and educate customers where applicable
- Process rebates, chargebacks, and assist with other clerical duties
- Remain current on changes in policies, procedures, and product offerings and develop/maintain department and company image and philosophy to the public
- Use a variety of systems to respond to customer requests and resolve issues
- Complete tasks and/or projects of intermediate complexity within defined process and become familiar/comply with policies and guidelines including performance metrics
- Thoroughly document work in an organized manner and identify/resolve defects of basic scope
- High School Diploma or GED AND a minimum of 1 year relevant experience performing a customer service role
- Ability to acquire product knowledge required to perform this role and effectively utilize resources
- Ability to learn and use Oracle, DeskPro and Engage IP systems
- Demonstrates proficiency using email, HipChat and a Mitel phone system
- Demonstrates the ability to learn, understand, follow established procedures and complete assigned tasks
- Demonstrates strong and effective verbal, written, and interpersonal communication skills
- Demonstrates professionalism, be team-oriented, possess a positive attitude and work well with others as well as excellent time management and follow-up skills
- Ability to work assigned schedule on a reliable and predictable basis
- College level courses in accounting
- Prior experience working in a customer service role for a cellular company
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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