What are the responsibilities and job description for the Technical Support Specialist position at Garmin?
We're seeking a Technical Support Specialist at our world headquarters in Olathe, KS.
In this role, you'll provide first level of support to end users and acts as a liaison between advanced support and end users including:
- Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
- Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Maintain printing systems and assist with network printer system maintenance
- Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Monitor conference room performance and maintenance schedule
In this role, you’ll also maintain records of daily communication transactions, problems, remedial actions taken, and installation activities, work effectively and professionally with other team members, learning from and sharing knowledge with others by documenting and contributing to knowledge base, and escalating irresolvable issues to advanced support. Other responsibilities will include assisting other IT associates on initiatives and support issues, identifying and resolving problems of basic scope using proper tools and techniques and offering suggestions for process improvements.
A High School Diploma or GED and coursework towards completion of a technical degree OR a minimum of 2 years IT or technical experience plus outstanding academics with the demonstrated ability to apply learned knowledge is required. Qualified candidates must also demonstrate basic familiarity with troubleshooting and research tools, asset, service, monitoring, and documentation tools, and possess demonstrated strong and effective verbal, written, and interpersonal communication skills in a small team setting
Candidates with superior academics and/or previous experience working in a team environment are preferred.
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.