Procedure Coordinator

JOB SUMMARY: 

The Procedure Coordinator is responsible for coordinating surgical procedures with multiple hospitals and surgery centers, scheduling and obtaining pre-operative testing, writing and communicating surgery orders, and collecting necessary documentation for surgeries.

QUALIFICATIONS/EDUCATION:

• High School Diploma or equivalent required
• Bilingual English/ Spanish preferred; must be able to read, write, and speak English  
• 2-3 years of related referral experience in a medical setting is required.
• Strong people skills. 
• Data entry skills.
• Attention to detail.
• Strong organizational skills and ability to multi-task effectively. 
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

ABILITIES/SKILLS:

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively. 
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations. 
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

ESSENTIAL DUTIES/ RESPONSIBILITIES: 

• Process referral authorizations for procedures as ordered by the physician. 
• Verify insurance and obtains authorizations for procedures a minimum of two weeks prior to the appointment date. 
• Obtains any clearance required for the procedure. 
• Reviews procedure instructions with the patient one week prior to the preparation date and addresses any questions or concerns that they may have.  
• Schedule patients for procedures such as endoscopy, colonoscopy, EGD, EUS, ERCP, etc.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met. 
• Scan doctor’s notes, order, superbills, authorization, and clearance to the surgical center or the hospital one week in advance of the procedure. 
• Responsible for rescheduling patients that cancel or no show for their procedure and sending reminder text messages.
• Confirm daily patient attendance for procedures with the surgical center and the hospitals.
• Ensure that the volume of procedures and patient confirmations are accurate for each provider. 
• Answering incoming calls in a professional, courteous and timely manner. 
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures. 

We offer Competitive salaries,

Benefits:

• Health Insurance is covered 100% by the employer.
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid time off
• 401k
• 401K matching