What are the responsibilities and job description for the RESIDENT RELATIONS COORD position at GATES HUDSON & ASSOCIATES?
Overview :
Gates Hudson team is seeking a professional, polished, Resident Relations coordinator. The Resident Relations Coordinator is a key member of the property management team. Concierge provides superior customer service, possesses detailed knowledge of company policy and procedures, and performs essential functions as they relate to the maintenance and accessibility of the building.
Responsibilities :
- Fulfill customer / resident requests
- Resolve resident concerns
- Prevent solicitors from entering the community
- Process marketing and resident account information in Yardi / Residential Portal
- Know the emergency key procedures (Key, Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
- Monitor cameras
- Ensure all visitors have been properly greeted and registered
- Manage key issuance policy, and control keyboard
- Answer phones using Company telephone greeting standards
- Administer packages and distributes mail to resident using Company policy
- Provide Concierge services for residents (Dry cleaning, event planning, local directions, etc.)
- Assists residents with move-in and move-out procedures
- Offer prospective residents information regarding the community
- Write work orders and ensure they are given to the appropriate staff member
- Follow-up on resident service requests
- Conduct courtesy calls to residents (i.e. cabs, packages, deliveries)
- Be aware of Company goals for resident satisfaction and resident retention
- Handle all emergency situations according to the guidelines established in the Emergency Procedures manual. This also applies to managing all keys, fobs and entry devices (Key Track, Knox box locations, fireman elevator keys, lock-outs, etc.)
- Other duties as assigned
Qualifications :