Eligibility Assistant Worker I

JOB DESCRIPTION: Assist in securing access to available health, dental, and other assistance programs. Registers clients seeking Medical/Dental services and assists with Health and Human Services Commission-Your Texas Benefits applications. Performs complex clerical work, and works with Center's automated patient database and related systems.

SUPERVISION: Directly supervised by the Registration & Eligibility Manager.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting. May require moving up to 25 pounds. Requires the use of office equipment, such as computer terminals, telephone and copiers.

FUNCTIONS AND RESPONSIBILITIES:

• Greets Clients at the window and directs them accordingly.
• Interviews and registers clients as necessary.
• Responsible for the accurate completion of all patient information entered into the PMS.
• Verify client using several identifiers before entering into Practice Management System (PMS).
• Verify client demographic information at time of update.
• Explains registration policies/procedures for staff/clients.
• Responsible for scanning registration documents into Practice Management System (PMS) accordingly.
• Assists clients with registration discrepancies to expedite enrollment.
• Assists clients with eligibility for sliding fee discounts as applicable based on policy and procedures.
• Screens and refers any potential clients to third party programs such as Food Stamps, Medicaid, TANF BCCS, FP, and County Indigent etc. for assistance.
• Verify information received from clients through the use of telephone or written verifications.
• Issues Center registration ID letter (one per family).
• Assist client and staff with 30 Day Extension if needed.
• Maintains daily log of applicants seeking services.
• Checks and makes necessary corrections on fast track registration done outside of the registration department.
• Schedule appointments for Registration and/or with Primary Care Provider when necessary.
• Updates consents and other pertinent forms as needed.
• Files Consents for Treatment.
• Answers the telephone according to policy and transfers calls appropriately.
• Prepares copies, sends and receives faxes as needed.
• Keeps working area clean and organized.

MINIMUM QUALIFICATIONS:

• Graduate from an accredited high school or GED graduate.
• Bilingual in English and Spanish is preferred.

SKILLS AND ABILITITES:

• Ability to communicate effectively in writing and verbally.
• Ability to work under pressure.
• Ability to handle the public sector under stressful and possibly difficult situations.
• Ability to use office machines i.e., computer, printer, fax, scanner.
• Ability to maintain confidentiality of information.
• Ability to perform clerical duties i.e., filing, data entry, filing out applications.
• Ability to work flexible hours and ability to travel between locations.

HUMAN RIGHTS:

Gateway Community Health Center, Inc. does not discriminate regardless of race, color, marital status, religion, sex, national origin, ancestry, physical or mental handicap or disability, age Vietnam era veteran status, or other grounds as applicable federal, state and local laws or regulations.

I hereby acknowledge that I have read and understand the above-mentioned job duties, qualifications, policies, and procedures. I certify that I have received a copy of this job description. I also understand this position is grant funded and therefore dependent on the availability of grant funds.