What are the responsibilities and job description for the Gator Handler position at Gator Experience?
1. DEFINITION:
Ensures that superior customer service is provided to each guest and that their Gator Beach visit expectations are exceeded. Responsible for the efficient operations of Gator Beach. Coordinates activities to ensure the highest level of customer satisfaction.
2. MINIMUM QUALIFICATIONS:
1. Must possess excellent customer service skills including pleasant and friendly demeanor.
2. Excellent knowledge of Gator Beach safety and operating procedures.
3. High school graduate or equivalent desired. Local regulations may require additional courses or certifications.
4. Must be able to communicate and understand the primary language of the work location, and understand the primary language of the guests who typically visit the work location.
3. ESSENTIAL FUNCTIONS OF THE POSITION
1. Greets guests in a prompt, friendly and courteous manner. Focuses on providing guests with a positive Gator experience
2. Is knowledgeable about Fudpucker’s history, menu offerings, specials, promotions, entertainment schedules, and other matters about which guests may require
3. Promotes active selling by emphasizing picture taking with Gators
4. Creates a positive and fun work environment while maintaining the strictest in quality and safety standards
5. Follows all Gator Beach safety and operating procedures; ensuring that the Gators and Handlers safety and well being is a priority when placing and removing gators from the ponds and kennel areas.
6. Complies with all Fudpucker’s policies and procedures as per the Employee Handbook.
7. Ensures that all guests are thanked for their business.
8. May assist others and perform other appropriate duties and routines as requested by the Gator Beach Manager and/or other management personnel.
PHYSICAL REQUIREMENTS OF POSITION:
1. Must be able to exert fast-paced mobility for periods of up to four hours in length.
2. Must be able to work at least 8 hours without a break.
3. Must be able to stoop, bend, and stand for long periods of time.
4. Must have the ability to lift gators weighing up to 30 pounds frequently, following all safety procedures, and carry them up and down stairs.
5. May be exposed to wet floors, noise and temperature extremes.
6. May be required to perform diverse physical tasks
Salary : $14
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