What are the responsibilities and job description for the Call Center Patient Services Assistant position at GBMC HealthCare?
JOB DESCRIPTION SUMMARY: Under limited supervision, answers, and screens high volume calls. Patient appointments, register patient#s demographics, telephone, and medication encounters. Once training is complete and an understanding of the job duties has been established, with management approval the position will become remote, with the understanding the remote status can change at anytime with two-week notice. Education High School or GED equivalency. Experience 6 months of related experience Skills Knowledge of medical terminology, CPT and ICD9 codes Strong skills in written communication Strong work ethic Excellent Customer Service and oral communication Ability to perform non-complex arithmetic calculations Ability to organize and maintain files and records.# Ability to manage multiple tasks and deadlines Basic computer skills Bi-lingual in Spanish or Russian preferred Licensures, Certifications # Physical Requirements Ability to sit, stand, walk and pay close attention to detail Working Conditions Normal office environment with little exposure to noise, dust, and the like. Must have excellent internet and cell connection Must have a HIPAA complaint remote workspace Conditions of Employment Ability to work in varies offices for training Ability to work on campus for training Ability to work on location within an hour when internet service, Citrix, is down. Ability to work on location within an hour when equipment is not functioning.
Salary : $31,800 - $40,300
Patient Services Assistant - Gastroenterology
Greater Baltimore Medical Center (GBMC) -
Towson, MD
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Greater Baltimore Medical Center (GBMC) -
Towson, MD
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Greater Baltimore Medical Center (GBMC) -
Baltimore, MD
