What are the responsibilities and job description for the Voice Technician position at GCyber?
GCyber is actively seeking a proficient Voice Technician to support and maintain our voice communication systems within a secure environment for our high-visibility DoD client. The ideal candidate will possess a strong technical background in telecommunications, VoIP, and VoSIP technologies, along with a commitment to excellent client relations.
As a Voice Technician, You Will
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As a Voice Technician, You Will
- Configure, maintain, and troubleshoot a wide range of voice communication systems, including ISDN, VoIP, VoSIP, and teleconferencing devices, ensuring high availability and quality of service.
- Apply DoD processes and standards to all voice communication system activities, maintaining compliance with security and operational policies.
- Use fundamental knowledge of the TCP/IP protocol suite to support networked voice systems, with a strong understanding of MAC and IP addresses.
- Provide exceptional customer service and support, resolving issues in a high-visibility environment and ensuring user satisfaction.
- Conduct problem analysis and troubleshooting, identifying root causes of voice system issues and implementing effective solutions.
- Maintain accurate and detailed documentation of voice system configurations, changes, and troubleshooting steps, contributing to the knowledge base and operational continuity.
- Collaborate with IT and network teams to integrate voice communication systems with existing network infrastructure, enhancing overall system performance and reliability.
- Stay current with emerging voice communication technologies and best practices, recommending upgrades and enhancements to improve system capabilities and user experience.
- Active Secret Clearance required.
- Bachelor’s Degree in a related technical discipline, such as Computer Engineering, Telecommunications, or Computer Information Systems, or the equivalent combination of education, technical training, and work experience.
- 5 years of related Voice Technician experience, with a focus on configuring, maintaining, and troubleshooting voice communication systems.
- 5 years of related IT/telecommunications experience within the DoD environment, demonstrating familiarity with DoD network and system security requirements.
- One or more relevant telephony certifications from recognized institutions such as Avaya, Nortel, AT&T, or equivalent, showcasing specialized knowledge in voice communication technologies.
- Exceptional client relation skills, problem-solving abilities, and attention to detail, ensuring high-quality support and system reliability.
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
Voice Technician
Competitive Range Solutions, LLC -
Arlington, VA