What are the responsibilities and job description for the Customer Account Analyst position at Gellert Global Group?
Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.
Camerican is seeking a Customer Account Analyst. A highly organized and detailed oriented Customer Account Analyst will engage with internal cross functional teams to support Company sales efforts. Candidate will work closely with Sales Managers to support sales growth and customers performance.
Responsibilities Include But Not Limited To
We care about your total well-being and will support you with the following, subject to your location and role.
Camerican is seeking a Customer Account Analyst. A highly organized and detailed oriented Customer Account Analyst will engage with internal cross functional teams to support Company sales efforts. Candidate will work closely with Sales Managers to support sales growth and customers performance.
Responsibilities Include But Not Limited To
- Collaborate with Sales Managers to provide strategical support on existing and potential opportunities
- Provide analytical support for decision-making by identifying trends, opportunities and areas for improvement
- Serve as a liaison between Company operations and customers by proactively engaging internal teams to execute plan of action, resolve issues, and deliver solutions that meet or exceed customer needs and drive profitable growth
- Manage inventory guaranteeing customer needs are covered
- Analyze and monitor customer forecast and usage to maintain ideal safety stock levels
- Coordinate with Procurement to establish contract instructs and on time order delivery
- Establish and maintain customer contracts
- Process orders
- Provide customer with periodic inventory position and order status
- Review opportunity costings with Sales Manager
- Communicate with Logistics to ensure prompt delivery of customer orders
- Handle complex accounts or projects; participate in process improvement and implementation
- Bachelor’s degree
- 5 - 7 years’ experience or more in sales support function preferably within the food industry
- Strong analytical skills
- Excellent communication and interpersonal skills
- Ability to build and maintain strong, productive relationships across functional groups
- Flexible self-starter with strong work ethic; results driven
- Ability to manage multiple projects and internal and external demands, sense of urgency
- Resilient; ability to cope with complex situations
- Able to work both independently and as part of a team
- Solid organizational and effective time management skills
- Computer proficiency in MS Office, advance user of Excel
- ERP INFOR M3 and CRM: Salesforce experience a plus
We care about your total well-being and will support you with the following, subject to your location and role.
- Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
- Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
- Happiness:
- Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
- Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
- Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team-building events
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