What are the responsibilities and job description for the Front Office Assistant position at Gen4 Dental?
Company Description
Our mission is to be the best office for comprehensive dental health in Lawrence and the surrounding area, by providing our patients with a relaxed atmosphere filled with passionate and professional people who truly care about those we serve. We have dedicated ourselves to staying current with technology and providing a brand of dentistry our patients deserve. Our team is devoted to making your visit as pleasant and comfortable as possible. We look forward to your first visit with us where you will receive a thorough examination and diagnosis. Should you seek further treatment consultation, we will provide you with ALL options available to you. We pride ourselves in offering affordable density at a high level and offer ways to lower your dental costs with options you might not find elsewhere.
To learn more about our office, check out our website here: https://www.jrobbinsdds.com/
Job Description
Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
- Work Life Balance (Monday-Friday)
- 3 weeks PTO (*CA/MN* 3 Weeks Collective Paid Time Off) & 8 Paid Holidays
- Paid Parental Leave
- Medical/Vision/Dental Benefits
- 401k Match
- Professional Growth and Career Advancement Opportunities
Key Responsibilities
- Build and maintain productive schedules for our doctors and hygienists
- Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
- Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
- Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
- Assist patients with understanding their treatment plan and increase dental case acceptance
- Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
- Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary
Qualifications
- Customer service experience
- Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
