What are the responsibilities and job description for the AV/IT Help Desk Specialist position at GENERAL BOARD OF GLOBAL MINISTRIES OF THE UNITED METHODIST C?
Job Details
Overview
Overview:
GBGM:
The General Board of Global Ministries is the worldwide mission, relief, and development agency of The United Methodist Church, working with partners and churches in more than 115 countries to equip and transform people and places for God’s mission. Global Ministries connects the church in mission through the sending of missionaries, evangelism and church revitalization, disaster response and recovery led by the United Methodist Committee on Relief, and global health.
About the Role:
The AV/IT Help Desk Specialist provides tier 1 and tier 2 technology support and serves as the lead for in-house audio/visual (AV) needs, including setup, troubleshooting, and equipment maintenance. This role is responsible for supporting AV for meetings and events, assisting with IT equipment use, and ensuring smooth functioning of hardware, software, and network-related systems for Global Ministries staff. The position is hybrid and reports to the Senior Director of IT.
Key Responsibilities:
- Help Desk Support: Monitor and respond to helpdesk tickets for hardware, software, and technology issues (including cloud-based systems) and provide end-user assistance.
- AV Support: Serve as the on-site AV lead for meetings and events, including setup, configuration, and operation of projectors, sound systems, video conferencing, and related equipment.
- Zoom/Teams Assistance: Provide support for video conferencing platforms, troubleshooting problems in real-time, and ensure effective virtual communication for the organization.
- Equipment Management: Audit and test AV equipment regularly; recommend replacements or upgrades as needed. Collaborate with vendors and internal IT management for issue resolution.
- Project Participation: Assist with AV/IT projects including system installations, equipment upgrades, and process improvements.
- Additional Duties: Perform other duties as assigned.
Education and Experience
- Associate Degree in Information Technology, Systems, or related field (BA/BS preferred).
- Four (4) years’ customer service experience.
- Two (2) years of live production experience with AV setup and troubleshooting.
- Two (2) years of technical experience with soundboards, AV lighting, and video equipment.
- Strong knowledge of Microsoft Office 365 and network hardware/software integration.
Working Conditions:
- Location: Atlanta, GA
- Travel: Occasional travel required.
- Schedule Flexibility: May require work outside standard business hours, including weekends.
- Sedentary office/computer work for extended periods (approx. 40%)
- Walking/standing and AV equipment handling (approx. 10%)
What We Offer and How to Apply:
- A competitive benefits package including medical, dental, vision, retirement plan, HSA/FSA, and other health and welfare benefits.
- How to Apply: Qualified candidates should submit a cover letter, resume, and signed employment application through our applicant portal. Applications should outline qualifications, availability, and provide three references (2 supervisory, 1 professional).
- To apply, please scan the QR code below or visit our careers webpage.
- We are looking to fill the position as soon as possible, so don’t wait to apply!
If you have any questions while completing your application, contact: HRGeneral@umcmission.org
Global Ministries is an Equal Opportunity Employer.
We are committed to a work environment free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status—except where inconsistent with the religious principles of The United Methodist Church.
