Medical Assistant Lead

Position Summary

The Medical Assistant Lead provides day-to-day operational and clinical workflow support for the Back Office. This is a working lead role focused on service excellence, quality care, operational efficiency, and team support. The Lead ensures smooth daily operations of the back office department.

Work Location: In-office presence at all times

Job Relations

• Reports To: Office Manager
• Directs: Medical Assistant Team
• Inter-Relationships: Physicians, Advanced Practice Providers (APPs), clinical staff, hospital personnel, referring physician offices, patients, and division employees.

Skills & Qualifications

• Clinical or back-office healthcare experience (Medical Assistant preferred), minimum of 1 year
• Knowledge of medical terminology
• Strong organizational, communication, and prioritization skills
• Demonstrated reliability, accountability, and follow-through
• Ability to remain calm, professional, and solution-focused in fast-paced or stressful situations
• Prior lead or informal leadership experience in a clinical setting (1 year)
• Experience supporting training or onboarding
• Comfort working closely with leadership and appropriately escalating concerns
• Bilingual Spanish/English preferred

Essential Responsibilities

Service

• Prepare exam rooms with appropriate equipment prior to patient visits.
• Set up procedures and assist providers during patient visits as needed.
• Conduct pre-visit planning for upcoming clinic days to support efficient patient flow.
• Schedule patient appointments as needed.
• Participate in daily medical team check-ins to identify patient care or operational needs.
• Serve as a point of contact for routine operational questions and task prioritization during clinic hours.
• Maintain timely, professional communication with team members via Microsoft Teams and email.

Quality

• Maintain and support high standards of patient care and clinical quality.
• Reinforce adherence to established clinical protocols, workflows, and best practices.
• Identify workflow gaps, inefficiencies, or quality concerns and escalate recommendations to the Office Manager.
• Promptly escalate time-sensitive issues, patient safety concerns, or compliance risks.
• Model professionalism, accountability, emotional regulation, and respectful communication at all times.

Finance

• Support efficient clinic operations by coordinating daily staffing assignments and workflow coverage.
• Assist in optimizing provider schedules and patient flow to reduce delays and inefficiencies.
• Support cost-conscious use of supplies and equipment through proper preparation and organization.
• Escalate operational barriers that may impact productivity or clinic efficiency to leadership.

People

• Assist with orienting and supporting new Medical Assistant team members to clinic workflows and protocols.
• Support onboarding and training efforts as directed by the Office Manager.
• Provide day-to-day guidance and peer support while remaining within defined role boundaries.
• Communicate expectations, reminders, and updates clearly and professionally as directed.
• Accept feedback constructively and follow through consistently.
• Maintain respectful, solution-focused interactions with providers, staff, and leadership.
• Escalates personnel concerns to the leadership team for guidance and support.

Growth

• Support continuous improvement by identifying opportunities to enhance workflows, communication, and team effectiveness.
• Demonstrate initiative in learning clinic operations, systems, and best practices.
• Flags training needs or development opportunities
• Contribute to a culture of accountability, collaboration, and continuous learning.

Physical Requirements

· Sitting for extended periods of time

· Occasional Lifting of 50 lbs. (Patients over that weight with assistance)

· Extensive Computer & 10 key use

· Extensive Telephone use for conversations with patients, and physicians

· Visual acuity for managing computer systems and information.

Pay: $17.50 - $22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• On-the-job training
• Paid time off
• Profit sharing
• Vision insurance

Work Location: In person

Salary : $18 - $22