Customer Experience Specialist - Part Time

Description

*This position is onsite at our Louisville KY office*

Generation Tux is an online tuxedo and suit rental platform founded by menswear legend, George Zimmer. George created the company in 2014 to provide high-quality tuxedo and suit rentals, competitively priced, and in the most convenient way possible -- shipped directly to your door. Generation Tux is a growth-stage startup, and we need your help taking our growth to the next level.

Generation Tux is currently looking for a motivated self-starter to join our Customer Service team. Applicants should be reliable, hard-working, detail-oriented, and be able to problem-solve. A typical day includes regular contact with customers by phone and email as well as other office duties as assigned. We strive to have a strong, corporate culture that stresses communication and high-level execution.

What we offer our Customer Service Representatives:

• Paid training
• Leadership guidance to ensure your success
• A diverse and inclusive workplace

What we are looking for in our Customer Service Representatives:

• Excellent verbal and written communication skills in English
• Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
• Dependability
• Computer skills
• Multitasking and organization skills
• A strong desire to help and be empathetic to customer’s needs

Requirements

Requirements

• Excellent written and oral communication skills English
• 2 years working in customer service (virtually or in person)
• Previous call center experience preferred but not required
• Ability and knowledge using computers and various platforms (email, social media) to answer customer needs

Schedules Available

Schedules available for discussion within these hours up to 30 hours

• Monday - Friday 4:30 PM - 9:00 PM, including 1 Saturday or Sunday
• Saturday - Sunday 10:00 AM - 6:00 PM

Sunday offers shift differential