What are the responsibilities and job description for the Security Officer/Registration Associate position at Genesis HealthCare System?
1. Patrols facilities and grounds to prevent, theft, vandalism and fire.
2. Works with Genesis police officers and the agency having jurisdiction where the facility is located to enforce the Ohio Revised Code.
3. Helps ensure safety of all employees, patients and visitors throughout the Genesis facilities.
4. Documents all security incidents and assists with the restraints of combative patients.
5. Handles patient valuable storage and return.
6. Greets patients, family members and visitors in an appropriate and courteous manner, determining their need for assistance including directions or other assistance.
7. Requests assistance from other staff/volunteers to ensure that registrations/transportation functions are performed in a timely manner in order to avoid patient waiting periods.
8. Assists in the distribution of registration forms, ID bracelets, patient ID plates and other items.
9. Performs duties in a variety of settings/locations and for multiple patient types.Responsible for validating/obtaining and enteringdemographic, clinical, financial and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
10. Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in.Provides financial education, referring the patient to financial counseling, as required.Documents payments/actions in patient accounting system and provides the patient with a payment receipt.
11. Provides patient information and other required documents.
12. Provides information, directions and assistance to patients, family members and visitors, ensuring timely customer-centric service delivery in an effective and efficient manner.
13. Maintains working knowledge of applicable Federal, State and local laws and regulations, as well as Genesis policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
- Must be a high school graduate or equivalent.
- Must have a valid Ohio driver’s license.
- Must have strong knowledge of security and law enforcement practices.
- Accuracy, attentiveness to detail and time management skills are required.
- Excellent interpersonal, decision-making, facilitation, conflict resolution and investigative skills.
- Demonstrated excellence with listening, verbal and written communication skills in order to work effectively with a wide variety of individuals and situations.
- Ability to provide outstanding customer service and maintain a high degree of confidentiality.
- Must have problem solving skills the ability to work independently or as part of a team and under pressure in complex and changing working environment.
- Must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper documentation and billing of the patient’s account.
- Basic computer skills and knowledge of computer software, including programs such as Word, Excel, Power Point, etc.
- Must thoroughly understand HIPAA confidentiality regulations.
- Excellent problem solving skills are essential. Requires quick assessment and judgment of dynamic situations.
- Must be able to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
Nonessential:
- No routine exposure to blood, body fluids, or tissues.
- But may perform unplanned tasks with possible exposure.
- May be exposed to high air pressure or hot surfaces.
- Ability to lift or move up to 50 pounds.
- Ability to sit, stand, push, pull, bend, and squat.
- Ability to climb, balance, stoop, kneel, crouch or crawl.
- Close up and peripheral vision abilities.
- Ability to walk for extended periods of time.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.