Scheduler

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Scheduler Fort Myers, FL

Do your life’s best work!

The Scheduler registers patients in a prompt and pleasant manner.

What you’ll do:

• Greets patients and visitors in a prompt and pleasant manner.

• Channels all incoming calls and routes calls to appropriate departments. Responds to emergency calls in an appropriate manner.

• Relays messages for the on-call provider through the medical assistant.

• Assists other offices with overflow for appointment scheduling.

• Verifies and enters all new and updated demographic, billing information and insurance information in Intergy.

• Schedules, coordinates, cancel, and reschedule patient appointments. Relays necessary messages to staff.

• Maintains work area in a neat, safe, and orderly manner.

• Answers the phone in a pleasant and helpful manner.

• Answers questions regarding patient appointments.

• Checks email at least every 2 hours and responds according to procedure.

• Voicemails must be checked every 2 hours and responded to by end of the business day.

• Checks messages and documents in Allscripts at least every two hours and completes promptly.

• Reports any patient, physician, or employee complaints or problems to department manager immediately.

• Answers questions regarding patient appointments/referrals.

• Attends meeting as required.

• Has access to and works with protected health information daily.

• Will follow protocol for providing proper notification for absence or tardiness.

• Maintains patient confidentiality of patient information.

• Other duties as assigned.

Requirements:

• High school graduate or equivalent

• Excellent telephone, computer and typing skills.

• One plus (1 ) year experience in a medical office/clinical setting environment preferred.

• Must be able to fluently speak, write and understand English.

• Must possess excellent written and verbal communication skills.

• Ability to maintain a cheerful, positive and respectful attitude in a high-paced and stressful environment.

• Excellent organizational and interpersonal skills, as well as a strong sense of customer service.

• Ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions.

• Ability to uphold organizational values, work ethically and with integrity, treat people respectfully and in a way that inspires trust.

What’s in it for you.

• Own your development, learn every day and be part of GenesisCare’s rapid growth.

• Internal career development opportunities globally in USA, UK, Spain & AU

• Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.

• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organization.

• A rewarding purpose-led organization that provides positive outcomes to patients every day.

• The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease.

• Fast paced, high performing & agile working culture with lots of change due to our rapid growth

• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

• Learn and grow with our award-winning development programs.

• Free access to thousands of LinkedIn training courses

Who we are:

We are 6000 highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes. Global care Across the world, we have more than 580 centers to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centers. People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.”

If you’d like to truly make a difference, join us at GenesisCare! Please be vigilant of online scams impersonating GenesisCare. Please note that we will only contact qualified applicants via an official GenesisCare email account ending in genesiscare.com or via an official Workday email.

GenesisCare is an Equal Opportunity Employer.