Member Service Representative - Full Time

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We are currently seeking motivated candidates for a Full Time Member Service Representative at our Waterford - Walton branch, now offering a $500 sign on bonus, paid after 6 months of employment!

Position Purpose:

Ensures that members are promptly and professionally served whether performing teller functions or performing a broad variety of member services functions. This is a lending position with cash handling responsibilities.

Job Duties (include but not limited to):

• Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives
• Receives checks and cash for deposit and loan payments, in person or by mail; verifies amount; and examines checks for endorsement and negotiability.
• Disburses cash or check share withdrawals in person or by mail, after verification of signatures and account balances.
• Processes/sells cash advances, cashiers’ checks, money orders, government bonds, gift cards, theme park tickets and similar transactions, after verification of signatures and account balances.
• Enters and maintains a teller tape on all transactions.
• Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
• Opening and closing membership accounts
• Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines
• Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.
• Ensures that the Credit Union's quality reputation is maintained and projected.
• Obtains appropriate state license to sell loan protection insurances.

Qualifications:

• High School Graduate or equivalent required
• Customer service experience preferred
• Sales experience preferred
• Knowledge of lending processes helpful

Skills and Abilities:

• Good communication skills
• Professional appearance, dress, and attitude
• Good math skills
• Able to operate related computer applications and basic business equipment
• Good typing skills

Benefits:

• Vacation and Paid Time Off
• Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
• Paid Tuition to $5000 per year
• Bereavement Pay
• Holiday pay at 8 hours per observed holiday
• 401k up to 3% match and 5% Profit Share

EOE M/F/Disability/Veteran