Central Station Operator (Monitoring Operator)

George Alarm Company is seeking a reliable Central Station Operator to join our team of dedicated professionals. If you have an eye for detail, pride yourself in your communication skills, and care about protecting the lives and property of other members of your community, then this is the opportunity you've been waiting for!

We currently have openings for the following shifts:

Mid-Shift: 3pm-11pm

About George Alarm Company:

George Alarm Company is a family-owned and operated business that provides cutting-edge solutions to safeguard homes and businesses. In our central monitoring station, every second counts and every action matters. We provide comprehensive training to the ideal candidate in a casual, friendly environment.

What You'll Do:

• Monitor security and fire alarm systems in real-time to respond promptly to emergencies and alarms on a priority basis (as prompted by our monitoring system).
• Coordinate with emergency services, such as police, fire departments, and medical responders, to ensure swift and effective assistance.
• Handle incoming calls from clients, alarm systems, and emergency services, demonstrating clear communication skills and empathy.
• Make critical decisions under pressure, following established protocols to assess and address various situations.
• Maintain service technician routing ledger.

Qualifications:

• High school diploma or GED certificate.
• Must be able to pass a thorough background check. All candidates will be required to have their fingerprints taken and must obtain a PERC card once fingerprints are cleared.
• Previous experience in a security, emergency response, or call center environment is NOT required.
• Exceptional multitasking, organizational, and problem-solving skills.
• Strong verbal and written communication abilities.
• Basic computer skills and experience working in a professional office environment.
• Ability to remain calm, composed, and focused during high-stress situations.
• Comfortable working in a 24/7 shift-based environment, including nights, weekends, and holidays.
• Familiarity with security systems and monitoring software is a bonus.
• Must have reliable means of transportation.

Why Choose George Alarm Company:

• Competitive pay and benefits package.
• Comprehensive training program to equip you with the skills needed to excel.
• Chance to be part of a team that plays a pivotal role in saving lives and protecting property.
• Collaborative and supportive work environment that values your contributions.
• At George Alarm Company, your dedication will have a direct impact on the safety and well-being of individuals and businesses. If you're ready to step into a thrilling role that combines technology, teamwork, and the opportunity to make a difference, we encourage you to apply.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• On call
• Overtime
• Weekends as needed

Work Location: In person

Salary : $15 - $17