What are the responsibilities and job description for the Service Advisor position at Georgetown Interstate Transmission & Auto Repair?
Overview
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role requires excellent communication skills, and the ability to effectively manage customer relationships. An understanding of automotive services is beneficial.
Responsibilities
- Greet customers and assess their vehicle service needs.
- Provide detailed explanations of services and repairs needed, ensuring customers understand the work being performed.
- Manage customer appointments and follow up on service recommendations.
- Coordinate with technicians to ensure timely completion of services.
- Handle cash transactions accurately and maintain records of all service orders.
- Promote additional services such as oil changes, tire services, and vehicle maintenance packages.
- Maintain a clean and organized service area while adhering to safety protocols.
- Address customer inquiries and resolve any issues related to service or repairs.
Qualifications
- Previous experience in auto service management or as a Service Advisor is preferred.
- Knowledge of automotive repair and general vehicle maintenance is highly desirable.
- Strong sales skills with the ability to upsell services effectively.
- Excellent cash handling skills with attention to detail in financial transactions.
- Ability to communicate clearly with customers and team members.
- A passion for the automotive industry and a commitment to providing outstanding customer service.
- Must be able to work in a fast-paced environment while maintaining professionalism.
Join our team as a Service Advisor where you can utilize your automotive expertise while delivering exceptional customer experiences!
Job Type: Full-time
Pay: $52,000.00 - $104,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $52,000 - $104,000