What are the responsibilities and job description for the Senior Manager, Business Operations (Senior Manager of Operations) - 00059984 position at Georgia Department of Human Services?
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Georgia Department of Human Services (DHS), Office of Facilities and Support Services (OFSS) is seeking candidates for the position of Senior Manager of Operations. This position is located in Atlanta, Fulton County, Georgia.
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Pay Grade: NThe Senior Manager of Operations Section (OFSSTSS) oversees the daily operations of the department’s Coordinated Transportation System to ensure operational efficiency and alignment with the department’s goals. The Senior Manager of Operations’ key responsibilities include operational leadership, strategic planning, budget management, strategic planning, performance management, stakeholder communications, compliance, and contract management. The position requires frequent travel.
Role and Responsibilities:Operational Leadership:
Manages a statewide team to include establishing performance expectations, providing guidance and training, and mentoring to improve operational success.
Strategic Planning:
Develops and implements strategies to accomplish agency goals and objectives.
Budget Management:
Manages the operational budget for DHS Coordinated Transportation and administrative expenses for the section. Engages budget and financial partners and validates funding as required.
Performance Management:
Establishes performance metrics for the team, monitors progress, celebrates successes, and implements corrective actions, when necessary.
Stakeholder Communications:
Communicates and works effectively with internal and external partners via emails, scheduled updates, stakeholder meetings, reports, and other effective means. Ability to negotiate win-win solutions and work cross-functionally to achieve organizational goals and objectives.
Operational Compliance:
Ensures staff, contractors, subcontractors are effectively train on operations, policies, and requirements. Monitors all activities and establishes the appropriate operational procedures to address gaps in compliance as needed to facilitate a successful audit.
Contract Management:
Manages human service and equipment contracts and related processes (contractor meetings, touchpoint meetings, conflict resolution, quality reviews, etc.). Engages with internal and external partners as needed for the processing of contracts and amendments.
- Bachelor's degree in operations management, business administration, or a related field which includes four (4) years in a managerial or supervisory role;
- Eight (8) years of related professional experience which includes four (4) years in a managerial or supervisory role;
- Four (4) years of experience required at the lower level Manager 2, Business Operations (GSM011) or position equivalent.
Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:
- Three years of contract management experience for human services delivery contracts.
- Three years of experience managing supervisors.
- Knowledge of policies, procedures and compliance requirements to ensure audit readiness.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
For more detailed information about the Georgia Department Human Services
https://dhs.georgia.gov/
Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer
If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
Salary : $62,331 - $81,955
