Help-desk Technician - Atlanta, GA

Position Name- Helpdesk Technician

Candidate Location – Atlanta, GA

06 Months CTH

Rate - DOE

Start date – immediately

Minimum Requirements

This is a temp-to-perm position with the intent to transition to a permanent role after evaluating fit and performance.

Standard business hours are 8 AM – 5 PM, with occasional flexibility as needed.

Position Summary

We are seeking a Helpdesk Technician to provide first-level technical support to employees, assisting with hardware, software, and basic network issues. The ideal candidate is reliable, communicates clearly, and is comfortable troubleshooting issues in a Windows and Microsoft 365 environment.

Key Responsibilities

• Provide first-level technical support via phone, email, and in-person for desktops, laptops, mobile devices, printers, and related hardware.
• Troubleshoot issues with Windows operating systems, Microsoft 365 applications, and basic networking.
• Escalate issues to senior IT staff when necessary, ensuring clear documentation of troubleshooting steps.
• Perform password resets, account unlocks, and user onboarding/offboarding tasks.
• Track and manage tickets using the helpdesk ticketing system.
• Assist with software installations, updates, and routine maintenance tasks.
• Set up and configure workstations and peripherals for new hires.
• Maintain clear, professional communication with end-users and IT team members.

Requirements

• 4 years of helpdesk or technical support experience.
• Familiarity with Windows 10/11, Microsoft 365, and basic networking concepts.
• Ability to prioritize and manage multiple tasks efficiently.
• Strong problem-solving and customer service skills.
• Excellent verbal and written communication skills.
• Ability to lift and move computer equipment as needed.