BDC Sales Consultant

BDC Auto Sales Consultant

Department: Business Development Center (BDC) / Sales

Reports To: Sales Manager

Job Summary:

The BDC Auto Sales Consultant is responsible for handling inbound and outbound sales calls, internet inquiries, and appointment setting for prospective car buyers. This role plays a critical part in generating showroom traffic, supporting the dealership’s sales goals, and delivering exceptional customer service.

Key Responsibilities:

• Respond promptly to internet, phone, and live chat inquiries using email, text, and calls.
• Set appointments for sales team with qualified leads.
• Follow up with unsold leads, missed appointments, and prior customers.
• Maintain a detailed customer database (CRM) with accurate and up-to-date information.
• Understand vehicle inventory and be able to promote specific models or offers.
• Work with sales managers and consultants to support and increase dealership sales.
• Achieve and exceed daily, weekly, and monthly appointment and sales goals.
• Deliver a high standard of customer service, building trust and long-term relationships.
• Handle all customer communications professionally, courteously, and in a timely manner.
• Perform outbound campaigns for promotions, recalls, or events as directed.

Qualifications:

• Prior experience in automotive sales, BDC, or customer service preferred.
• Strong communication and interpersonal skills.
• Self-motivated and goal-oriented with a positive attitude.
• Ability to multitask and thrive in a fast-paced environment.
• Basic computer skills; familiarity with CRM software a plus.
• Willingness to work flexible hours, including evenings and weekends.

Compensation and Benefits:

• Pay range for this position: $70,000-$100,000
• Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match
• Ancillary supplemental products available

We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.