What are the responsibilities and job description for the Customer Service Analyst - West Virginia position at Gestamp?
Job description: JOB SUMMARY
This position is responsible for multi-faceted updates through customer portals, ensuring that we meet all customer logistics standards. Regularly participates in group/team/departmental meetings focused on improving company performance.
DUTIES AND RESPONSIBILITIES- Understand and comply with all OSHA, safety, PPE requirements along with ISO and environmental requirements.
- Act as a liaison between the customer and the internal team - shipping, planners, supervisor, repack, quality, etc.
- Review customer releases. Update shipping windows daily with firm release. Update forecast releases weekly. Update sales forecast monthly.
- Create and maintain scheduling agreements for all part numbers. Monitor EDI daily.
- Comply with customer requirements including, but not limited to, the following: bulletin review, shortage review, promises, cumulative reconciliation, database maintenance, etc.
- Achieve and maintain 100% delivery performance based on the logistics metrics set forth by the customer. Monitor portal daily; inform internal team immediately of any deviations and develop an action plan to correct. Respond to customer complaints in the time frame and manner set forth by the customer.
- Follow approval and execution process for expedite freight. Track and publish premium freight charts as required.
- Serve as an after-hours contact for customer as needed.
- Support team functions by:
- Kaizen submittal and implementation
- Cross-training with others
- Backfills other materials positions as needed
- Problem solving
- Supports materials metrics and meets materials needs
- Other duties as assigned.
- Bachelor’s Degree
- 2-3 years of Customer Service experience
- SAP experience
- Follow standardized work instructions
- Excellent oral and written communication skills
- Excellent computer efficiency
- Positively motivating communication/people skills
- Manual dexterity
- Good vision
- Critical thinking
- Handle the stress of a fast-paced environment
- Complex problem solving
- Work a flexible schedule
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