What are the responsibilities and job description for the Internet and Phone Customer Care Advisor position at Gettel Automotive Group?
Job Details
Job Location: Gettel Chevrolet Buick GMC - Punta Gorda, FL
Salary Range: Undisclosed
Description
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Health Savings & Flex Spending Accounts
- Short & Long Term Disability
- 401K Plan
- Holiday Pay
- Personal & Sick Days
- Paid Vacation
- Paid Training
- Growth Opportunities
- Flexible Work Schedules
- Discounts on products & services
- Employee vehicle purchase plans
- Saturday Lunches
- Accident & Critical Care Plans
Job Description and Duties
- Monitor and contact customers who send internet sales inquiries into the dealership as well as handle all inbound sales calls and website chats
- Work directly with customers via phone, email, text and chat to help determine their automotive needs
- Schedule customer appointments to meet with a sales associate to complete the buying process
- Follow up and maintain relationships with former customers
- Multi-task using several platforms and online tools for customer profiles and inventory information
- Work in a team environment
- Complete daily tasks in a timely manner
- Prior customer service experience required
- Prior Business Development Center (BDC) or appointment setting experience a plus
- Good verbal and written communication and grammar skills
- Basic computer skills
- Positive attitude
- Dependable
- Valid driver’s license
- Bilingual a plus
- Must be able to sit for several hours
- Retail hours, some nights, most weekends and holidays required