RESIDENT ONBOARDING SPC

As the Resident Onboarding Specialist, you will play a crucial role at GHP.  You will serve as the first point of contact for all future residents after the signed lease agreement. As a successful Resident Onboarding Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional move-in experience.

REPORTS TO:  Client Operations Manager

HOW YOU WILL CONTRIBUTE:

CUSTOMER SERVICE

Move-In Process:

• Review detailed unit status reports daily to confirm the status of units.
• Work with the Leasing Administration team to ensure all completed files are ready for the move-in process and ready to schedule.

• Inspect move-in ready apartments and confirm condition, placing resident move-in gifts at that time, if available.

• Contact future resident(s) to confirm move-in and schedule the move-in process.

• On the move-in day, collect move-in funds, renters’ insurance and perform a move-in inspection.
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date.
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process.
• Identify long-standing vacant units and set up mini models weekly.
• Encourage residents to share their move-in experience through various review platforms and move-in surveys.

Operations:

• Contributes to the cleanliness and maintenance of each unit by walking, inspecting, and reporting to the Service Team any areas that need to be spiffed.

• Maintain thorough knowledge of specifications and community policies.
• Communicate closely with the Resident Services team and provide the resident with a warm department handoff.
• Additional job duties and responsibilities as assigned.

YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
• Personable, positive, team-oriented mindset
• Ability to multitask, work independently, and manage assigned requests and priorities
• High school diploma or equivalent experience
• General computer skills required
• Must pass background and drug test screening.
• Must have a valid California driver’s license & car insurance
• Must have a personal vehicle for business use

Physical Requirements:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, and lift.
• Occasionally lift/move/carry up to 25 lbs. with/without assistance.
• Frequently lift/move/carry 10 lbs.
• Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors
• Ability to remain in a stationary position for extended periods of time.
• Ability to observe details at close range (within a few feet of the observer).
• Constantly operates the computer, 10-key, and other office productivity machinery. 
• Constantly works in low to moderate noise levels.
• Constantly works in outdoor weather conditions.
• Ability to travel to assigned properties with a personal vehicle daily.
• Regular and physical attendance is required.

Cognitive Or Mental Requirements:

• Reading
• Writing
• Ability to communicate clearly;
• Ability to deal with complex issues; and
• Attention to detail.

Eligibility Requirements:

• Must have unrestricted work authorization to work in the United States; and
• Must be willing to submit to a background investigation.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $20-$21 per hour, DOE.

Eligible for:  Commissions, Overtime, Wardrobe Allowance

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Salary : $20 - $21