What are the responsibilities and job description for the Operations Manager position at Gibbs Truck Centers - Bakersfield?
Celebrating 52 years as a Medium/Heavy Duty Commercial Truck Dealer with 5 locations throughout Central California. For the past 26 years, we have successfully earned the prestigious “Circle of Excellence Award” for Service, Parts, Sales & Rental! Gibbs Truck Centers is honored to be in the TOP 15% of elite dealers nationwide & growing bigger. We represent International, Isuzu, Cummins & Idealease.
Gibbs Truck Centers is seeking an Operations Manager to lead & run a professional staff of 10 Technicians, 1 Assistant Manager, 2 Service Advisors/Analyst & 1 Warranty Specialist. Also be successful with Service department profitability through productive staffing, customer retention, cost controls, following processes, achievement of objectives, and maintenance of all service records. Work with terrific people and come be a part of our success story. It's a great place to work!! Seeking Top Talent!
Apply today, as we are conducting in person interviews for this position. Seeking top candidate. We look forward to meeting you.
What we offer:
- Salary Monthly Commission (Industry Best, $85,000-$125,000 )
- Vacation Time
- Sick Time
- Major Medical Insurance
- 401-K 2.5% Employer Match
- Paid Training
- Great culture and company support (Best in the Industry)
Responsibilities:
- Responsible for a team of 14 employees. Team is very strong, established and works well with each other.
- Responsible for hiring, motivating retaining and developing diesel technicians
- Complete profit and loss responsibilities including expense control and attainment of revenue goals
- Maintain superior customer service (CSI) through dealership culture
- Need to be process oriented & driven.
- Strong follow up skills.
- Work directly with employees and customers to develop relationships.
- Growth of the service department sales business, build rapport with customers & enjoy doing business with customers & venders.
- Provide training and support to team
- Supervise a very talented department (Technicians, Warranty Specialist, Service Advisors)
Qualifications
- Consistent track record of successfully meeting and exceeding sales goals
- Minimum high school diploma or GED equivalent required
- Knowledge of ADP (CDK) - preferred
- Minimum 3-5 years of automotive experience - preferred
- Minimum 5 years of Management experience – required
- Excellent communication, common sense and problem solving
- Excellent customer service skills
- Strong computer and phone skills
- Professional and work ethic
- Ambitious, goal oriented, and able to work within a dynamic & fun environment
- Great Leader & Hard working
- Valid Driver’s license and satisfactory Motor Vehicle Report (MVR)
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time