What are the responsibilities and job description for the Service Advisor/Writer position at Gibbs Truck Centers - Santa Maria?
Gibbs Truck Centers (est. 1969) is a medium/severe service/heavy duty Commercial Truck Dealer with 5 locations throughout central California. For the past 26 years, the company has successfully earned “Circle of Excellence Award” for Service, Parts, Truck Sales, Body Shop, Finance & Lease/Rental. The last 3 years, the company celebrated “Platinum Prestige Standards”, which is the highest dealer ranking. In 2022, Gibbs Truck Centers was honored with the Presidential Dealer Award for Excellence. Top 14 Dealers in North America out 170. We could not accomplish it without our team. We have the best people in the business! We represent International, Isuzu, Cummins & Idealease. Gibbs Truck Centers offers an industry BEST salary plus incentive tied to results, health insurance, vacation and 401K 2.5% match available. Work with terrific people in a wonderful culture and come be a part of our successful story.
Gibbs Truck Centers is looking for an experienced Service Advisor/Writer, who brings in great customer service to listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Work with terrific people and come be a part of our success story. It's a great place to work!!
Requirements:
- Strong & professional verbal & communication skills;
- Maintaining good customer relations;
- Great computer & typing skills, computer literate;
- Very organized, neat paperwork;
- Strong follow-up & follow-through;
- Process orientated;
- Multi-tasker;
- Team player, works well with others;
- Some diesel and/or automotive knowledge ;
- Setting and obtaining high sales;
- Hard-worker, highly energetic & self-motivated;
Qualifications:
- Minimum High School diploma or GED equivalent required
- Knowledge of ADP (CDK) preferred
- Minimum 1-2 years of truck or auto management experience
- Excellent communication and customer service skills
- Strong computer and phone skills
- Professional appearance, strong work ethic and able to lead talented employees
- Ambitious, goal oriented, and able to work within a dynamic environment
- Bilingual is a plus
- Looking for a committed team player
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity and/or expression, and/or any other characteristic protected by federal, state and/or local law, status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.